Senior Manager, Technology Operations – Customer Growth Analytics

Position Summary...

What you'll do...

Do you want to help lead the way in redefining how customers shop in-store and online? Join the Walmart Omni Customer Growth team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers. As a Senior Business Manager, you will play a pivotal role at the heart of the Omni Experience.  

You will be responsible for understanding how our customers shop, which tools aid them in their journey and capabilities they are asking us for. This position will be focused on growing our omni customer base, while deepening Walmart’s relationship with existing omni customers. This role will work with many internal and external partners including eCommerce, merchant, product, design, marketing, operations and revenue teams. You will be the voice of our customer, using analytics, market trends, competitor experiences, and customer insights to guide the organization to new places.  

You’ll sweep us off our feet if: 

• You understand how customers shop online and in-store. You have a strong customer-centric perspective and champion the needs of customers and stakeholders. 

• You love digital experiences and get excited about great visual presentation and content. 

• You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge. 

• You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.  

• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.  

• Proactive problem solver who operates effectively and independently as well as in a team environment, even in areas of uncertainty and ambiguity 

• You understand what it means to “own a project”. Passionate and attentive self-starters, great communicators, amazing follow-through  

• Strong written and verbal communication and presentation skills; comfortable presenting to internal executive stakeholders and cross functional business partners 

What you’ll do: 

• Analyze  customer engagement & customer health through analysis of key metrics. Monitor operational performance metrics and web