Acute Retail Account Manager - Central

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a  focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.  

We currently have a career opening for an Acute Retail Account Manager.

Time Zone Support

This role will support customers in the Central time zone.

Overview

The Retail Account Manager is an experienced retail pharmacy advisor with knowledge in health systems. This individual is a master communicator, problem solver, and on-going project manager responsible for customer relationship with retail owned and/or operated pharmacies within a Health System or IDN(s). This individual is a customer driven, entrepreneurial minded team player that wakes up every day focused on meeting customer needs and working proactively to build long-lasting relationships and sustainable processes and solutions. 

Responsibilities

Customer Relationship and contract management

• Develop strategic plan for the Retail pharmacies in collaboration with manager, Acute Account Manager, inside sales, outside sales and other cross-functional teams. Identify critical account management capabilities and customer needs through deep understanding of business, retail programs and customer base. 

• Serve as primary point of contact for your customer group, in conjunction with the Acute Account Manager at all levels of the organization; demonstrate advanced knowledge of customer relationship management and operations functions, bridging the gap between sales and support functions. 

• Own communication between the customer and Cardinal Health ranging from service issues to leading cadence calls

• Demonstrate knowledge of Cardinal Health and customer industry, including: key competitors, terminology, technology, trends, challenges, reimbursement, government regulation; demonstrates working knowledge of how Cardinal Health offerings match customers’ unique business needs

Issue Resolution/Project Management 

• Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (sales, customer service, implementation, contracts, operations).

• Accountable for accuracy of account demographics and oversees accuracy of new retail facility account setup

Analytics and Reporting

• Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to your retail customers

• Reporting performance measurements to track and sustain continuous improvement for initiatives and routine business needs

Qualifications

• Strong knowledge and experience in retail pharmacy.

• Ability to address customer questions about our PSAO, reconciliation services, CIM, Central Pay, RCS, and other retail solutions.

• Strong Analytical and Reporting capabilities 

• Demonstrate ability to problem solve and develop key relationships with external and internal customers

• Go-getter, team player, focused on continuous improvement and development 

• Ability to identify needs, take action and manage projects

• Strong process management and account management skills 

• Lead and manage both internal team members and external customers in a complex matrix environment.

• Organized with attention to detail.

Anticipated salary range: $66,500 – 99,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage