Senior Program Specialist, Global Performance Services

JOB SUMMARY

 

The Senior Program Specialist, Global Performance Services, will provide analytical, process management, data management, and communication support over the Global Growth & Delivery – Global Performance Services (US/Canada) department.  This role will manage the Global Performance Services support for the U.S. and Canada Sales Organization, including the supervision of inbox support, originating manager changes, validating manual adjustment requests, maintaining policy documentation, authorizing system access, providing goal setting and productivity support, newsletter creation and distribution, and ad-hoc analysis. 

This role is expected to communicate with both business and Global Technology customers about U.S. and Canada Sales Organization policy and requirements for supporting goal setting and productivity processes. They will participate in cross-functional team initiatives with business partners from Operations Analytics, Data Strategy & Reporting, CI/TY Reporting, Global Technology contractors, and Sales Support teams.  Customers of this position include the U.S. and Canada Sales Organization including Account Sales, National Group Sales, Multi-Hotel Sales, Shared Services, and Property Sales. This position reports to the Director, Global Performance Services (US/Canada).

Scope/Business Context 

• Responsible for accurate business results in Global Performance Services (U.S./Canada) infrastructure. 
• Manages small to medium projects, business processes or parts of larger ones.
• Provides support to larger scale departmental initiatives. 
• Responsible for own work and contributing to team, department and/or business initiatives.  
• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited supervision.
• Assists in achieving business results by:
  • Identifying opportunities to enhance the effectiveness of business processes and software applications.
  • Providing training and technical guidance and serving as point-of-contact for problem resolution.
  • Recognizing and celebrating team successes.
  • Achieving results against departmental and personal MBOs.
• Demonstrates an awareness of personal strengths, areas for improvement, and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

 

CANDIDATE PROFILE 

 

Education and Experience Required 

• 4-year degree from an accredited university and 2+ years of relevant professional experience, OR 
• 4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.

 

Skills and Experience Preferred

• Solid proficiency using spreadsheets and database applications.
• Experience managing initiatives and change.
• Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance.
• Understanding of setting sales strategies.
• Ability to influence other within all levels of Sales Organizations.
• Solid knowledge/experience in sales management systems (CI/TY, MRDW).
• Experience in hospitality industry with hospitality sales experience.
• Experience in field sales in Property, Area, Group or Global Sales or related analysis experience.
• Strong dedication to data integrity and quality of work.
• Strong attention to detail and organizational skills to effectively manage tracking and resolution of account issues.
• Interpersonal skills to effectively interface with all levels of management and with a variety of accounts/customers.
• Initiative to solve problems as they arise.
• Strong analytical and problem-solving skills.
• Excellent communication and writing/grammar skills.
• Experience presenting to groups.
• Champion for change, not for the sake of change, but for the continuous improvement of performance and effectiveness.
• Ability to work effectively as a member of a team, as well as independently.
• Ability to handle several complex projects with little supervision.
• Ability to understand new technologies and their potential use within Sales.

 

CORE WORK ACTIVITIES 

 

Leadership Responsibilities

• Manage business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.
• Effectively influences work of cross-functional and extended teams.
• Responds to, solves, and make decisions on business requests with limited to moderate risk.
• Presents alternative solutions to business issues by working with cross functional teams and leadership.