Director, On-Air Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

NBCUniversal is seeking a Director of On-Air Operations to join a driven and highly motivated team located in Stamford, Connecticut within NBCUniversal’s Technical Operations.

The Director of On-Air & Digital Operations will be responsible for providing leadership for a team of Managers, Operation Managers, Operations Supervisors, and Master Control Operators responsible for executing, promoting, and maintaining the on-air reliability for Bravo, 5 Regional Sports Networks, NBC Universo, FAST channels, and Single Live Events on Peacock. This position will be responsible for leadership of the Disaster Recovery operation for NBCUniversal’s NBC and Telemundo Broadcast Networks, including origination and playout.  The role will also oversee our Affiliate and Partner onboarding and support.

Responsibilities:

• Ensure 99.999% On-Air reliability for all Cable properties and maintain high availability/operational readiness of NBC Broadcast Disaster Recovery channels.
• Lead and support On-Air managers and operations teams to execute all on-air technology, systems, and operational workflows.
• Partner with NBCU’s Sales operation leadership to ensure execution of all commercial spots and reconciliation for revenue recognition.
• Liaise with the leadership of the NBCU Regional VPs and Directors of Technology to integrate new projects and RSN innovation.
• Oversee all project management of new projects while partnering and aligning with Distribution Engineering.
• Partner with NBCU Enterprise Product team to develop a long-range plan for systems, applications, and products supporting On-Air distribution.
• Manage the operating budget across the Cable On-Air & Digital Ops teams.
• Own and manage strong working relationships with the MVPD, dMVPD, Telemundo and NBC affiliate communities
• Oversee the end-to-end affiliate on-and off-boarding processes, including activations, deactivations, IRD management and scaling of channels as the business evolves
• Own and manage end-to-end support of the MVPD, dMVPD, Telemundo and NBC affiliate partner base including IRD management, troubleshooting and associated reporting
• Maintain 3rd party contracts and relationships supporting the distribution to all MVPDs and Partners.
• Manage all On-Air escalation and troubleshooting engagements.
• Adopt and implement AI solutions to drive reliability and productivity across the operations.
• Lead and participate in key initiatives supporting new technology, strategic planning, and growth.

Qualifications

Basic Requirements:

• BA/BS in a related field.
• Proven experience managing large teams in a 24/7 technical operations environment.
• 5+ years' experience people management experience; preferably managing People Leaders.
• Troubleshooting and processing skills and exhibiting an ability to effectively lead, prioritize, and adapt to changing scenarios.
• Extensive project management experience. The ideal candidate has experience managing scope, schedule, and resources for projects and can effectively lead project teams.