Customer Service Coordinator - second shift

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Job Description:

MOVE YOUR CAREER FORWARD WITH RYDER! 

Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Essential Functions

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.

• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.

• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.

• ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.

• Enhance branch productivity through effective work scheduling and planning.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required..

• Capable of multi-tasking, highly organized, with excellent time management skills, Required

• Flexibility to operate and self-driven to excel in a fast-paced environment , Required

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required

• Ability to work independently and as a member of a team, Required

Qualifications

• H.S. Diploma/GED, Required.

• 1 year or more in customer service or comparable experience with issues resolution, Required.

• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

Yes

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Additional day of Paid Time Off for Military Veterans.

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Job Category

Operations and Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; int