Technical Field Service Representative II

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Primary Purpose 

The Technical Field Service Representative II is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position will require up to 50% travel. 

Major Responsibilities:

• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators. 

• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed. 

• Perform scheduled preventative maintenance service and/or repairs of generators. 

• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs. 

• Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner. 

• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems. 

• Create reports for all work performed in FieldServio. 

• Communicate report findings through but not limited to phone calls, emails and in person communication. 

• Conducting equipment commissioning for the industrial and MPS products. 

Minimum Job Requirements:

Education 

• High School Diploma 

Certification / License 

• Valid Driver License 

Work Experience 

• 4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS) 

Knowledge / Skills / Abilities 

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams 

• Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems. 

• Knowledge of power generation; light tower, pumps, and heating products 

• Working knowledge of diesel or gaseous engines 

• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision. 

• Working knowledge of transfer switch operations 

• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses 

• Spark Ignited knowledge 

• Excellent conflict and resolution skills

Preferred Job Requirements:

Education 

• Associate degree in Electrical Engineering or Mechanical Engineering 

Certification / License 

• N/A 

Work Experience 

• 6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS) 

Knowle