Working at Freudenberg: We will wow your world!

Responsibilities:

• Understands EB and Shared Service Center business - acts entrepreneurial and identifies new opportunities to improve the business and the value for our customers;
• Is responsible for delivering in-quality and in-time services to our customers (LSOs);
• Manages the performance of the indoor sales team and mitigates potential risks of lower performance;
• Identifies improvement opportunities and works towards standardization and harmonization of processes;
• Acts as a Change Ambassador;
• Monitors the team KPIs and  internal controls within own team, identify potential risks, and propose solutions (in accordance with in-place rules & guidelines);
• Conducts Customer Satisfaction discussions with local partners;
• Analyzes and distributes workload and suggests solutions to the Head of CoS regarding potential risks;
• Proactively partners with the local entity representatives (sales managers, local team leads, division leads, etc.) regarding any performance topics or escalation;
• Is responsible for developing the team, based on their Performance and Behavior evaluation and in accordance with the Career Path;
• Oversees the progress of various improvement and standardization initiatives within own team;
• Acts as a leader and a role model for their own team, encouraging growth, motivating, and thinking out of the box;
• Mediates interpersonal conflicts;
• Assures and oversees the completion of all administrative tasks for the team (working schedule, holiday planning & backup set-up, etc.);
• Is involved in the recruitment process;
• Plans and oversees the integration of new hires;
• Support with daily business temporarily taking over tasks from team members if it is not possible to reallocate or delegate.

Qualifications:

• Over 3 years of experience in sales, business, economics, or another related field;
• Experience in BPO or Share Service Center business;
• Experience in leadership, team management, and hiring;
• Business sense and understanding;
• Experience in transition projects and/or in continuous improvement methodologies and implementations;
• Fluent in spoken and written English and German;
• SAP Knowledge or experience with different ERP experience is mandatory;
• Strong communication skills and good teaching/coaching abilities;
• Good negotiation and conflict mitigation skills;
• Effective inter-personal and people management abilities;
• Identify improvement opportunities and work towards standardization and harmonization of processes;
• Ability to take the initiative, proactively identify issues or risks and suggest solutions;
• Ability and flexibility to adapt and work in new situations or processes and prioritize accordingly;
• Proactivity in implementing sustainable change;
• Fact-driven and strong analytical skills, detail-oriented attitude;
• Team player with a high level of commitment and enthusiasm;
• Up to 10% travel required.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials SRL