Field Training Officer
America West Medical TransportationAbout the role
About America West
At America West Medical Transportation, we are more than a transportation service; we are a community partner dedicated to improving lives and helping individuals thrive. By embracing the spirit of community service and giving, we can create a healthier, more connected society.
We are hiring Field Training Officers, (FTO), to provide hands-on, on-the-job wheelchair transport training to new and existing drivers as part of our non-emergency medical transportation fleet.
This fast-paced and rewarding role is perfect for a self-starter who is looking to build their resume by working closely with the immediate team leader.
For more information about America West visit: https://www.america-west.com/
Watch - Get to know us better!
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Core Values
Commitment to Customers - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers.
Respectful - We respect each other and achieve together what no individual can do alone.
Dependability - We are committed to exceptional service delivery, on time and following up on what must be done.
Integrity - We are vigilant and committed to safety and preparedness in the fulfillment of our duties.
Accountability - We take ownership for what we do and take pride in how we do it.
About the Role
The FTO ensures all drivers are properly trained to safely and efficiently transport passengers, comply with company policies and safety regulations, and deliver excellent customer service. This role involves working directly in the field with drivers to assess their skills, provide real-time feedback, and ensure they meet the standards for quality and safety in non-emergency medical transportation.
FTO’s are responsible for providing on-the-job training, guidance, and evaluation to ensure new hires are equipped with the necessary knowledge, skills, and confidence to perform their duties.
What You'll Do
Essential Duties and Responsibilities:
The Field Training Officer (FTO) in Non-Emergency Medical Transportation holds a crucial responsibility: ensuring new drivers are ready to hit the road safely, efficiently, and confidently. They are not just trainers, but also mentors and evaluators, shaping the skills and knowledge of new hires.
On-the-Job Training:
- Provide on-the-road training, hands-on training and mentorship to new and existing drivers in all aspects of non-medical transportation, including vehicle operation, passenger assistance, and customer service
- Train drivers on the safe and efficient operation of vehicles, including managing routes, handling equipment, and adhering to traffic laws and company policies
- Demonstrate safe and proper loading and unloading techniques, including ensuring passenger safety and comfort during transport
- Ensure that all drivers are familiar with company software systems for tracking routes, service logs, and customer records
Compliance and Safety Training:
- Educate drivers on all relevant safety protocols and regulations, including state and local traffic laws, vehicle safety checks, and emergency procedures
- Train drivers to follow all company policies regarding safe driving practices, including speed limits, seat belt usage, distracted driv
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