CO Sr. Medical Office Coordinator

We are seeking a CO Sr. Medical Office Coordinator who will support retina faculty and their efforts regarding patient care, quality and operational improvement initiatives, and educational programs. Coordinates daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. Provides direct support to clinical staff on operational and administrative tasks including those related, but not limited to templating, scheduling, registration, ordering, electronic medical record usage and special projects. Serves as a resource in a team-focused environment. Addresses patient questions and concerns. Resolves issues promptly and accurately. Uses electronic medical record system to document all interactions.

Specific Duties & Responsibilities

• Acts as a resource for physicians, patents and colleagues.
• Provides quality service and support in a variety of areas, which include scheduling, registration, and care coordination.
• Provides operational metric measurements, gathers data, and generates reports for distribution.
• Coordinates administrative services for trainee education program.
• Assists clinic personnel in scheduling and rescheduling patient appointments as needed.
• Addresses complex situations based on knowledge of Retina division needs such as working with VIP patients, international patients, and donors.
• Coordinates all parts of complex patient visits including evaluations, testing, as well as pre- and post-op visits, including visits that require coordination among multiple lines of service.
• Participates in tasks needed to ensure compliance with regulatory requirements.
• Assists with faculty and clinical trainee calendar management, including scheduling meetings and other faculty engagements.
• Coordinates business travel arrangements.
• Executes business reimbursement requests.
• Using SAP, orders office supplies as directed.
• Assists with conferences and workshops.
• Uses various software applications to assemble and format data for distribution.
• Performs other duties as assigned.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Experience in the Johns Hopkins system strongly preferred.
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

• Two years of college or equivalent work experience.
• Two years of related ophthalmology/JHH system work experience is strongly preferred.
• Additional education may be substituted for years of experience.
• Knowledge of medical insurance coverage is preferred.
• Medical terminology and average computer skills are preferred.

Classified Title: Sr. Medical Office Coordinator 
Job Posting Title (Working Title): CO Sr. Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OE  
Starting Hourly Pay Rate Range: Min $18.00 - Max $33.50 HRLY ($29.63 targeted; Commensurate with experience)
Employee group: Full Time 
Schedule: Monday-Friday, 8:00 am - 4:30 pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM Oph Retina Service  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be consid