Senior Manager, Security Services

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

POSITION SUMMARY: 

The Senior Manager, Security Services, will be responsible for overseeing the operations of Security services within PVH organization, which falls under the domain of the function of IT and the brand-led team of PVH technology - managing teams that maintain, support, and optimize all Security functions, ensuring smooth operations, resolving issues, and driving continuous improvement across the portfolio, often collaborating with business and IT stakeholders to meet service level agreements (SLAs) and effective demand management.

This role will be leading a team consisting completely of external Partner Teams located across the globe to ensure efficient service delivery, customer satisfaction and operational excellence. This role will have external partner delivery leads/subject matter experts/operation leads reporting into him/her who have various experiences across single or multiple domains.

The core areas and platforms under scope fall under the below categories:

• Security stack across the vulnerability management, priviledge access management, firewall/SASE and IAM environments

• Security is using multiple technologies such as tenable, CyberArk, etc.

• Security Solutions include SASE, Cisco and Checkpoint firewalls, VPN, NAC, Certificate Management

• Security frameworks, audits and compliance

• Monitoring, automation, scripting and optimization

This is a high impact role that requires identifying, and addressing operational requirements, refining and improving the existing service portfolio and acting as service owner to set the prioritization of epics and user stories.

The Senior Manager, Security Services will be implementing processes to enhance our service quality, customer satisfaction and operational efficiency next to owning contract management, delivering top-tier service to our associates.

The diversity and rhythm of our multi-domain / multi-hub operating model requires building strong strategic relationships across the PVH organization.

The ideal candidate has an out-of-the-box mindset, good leadership skills, is data driven, has deep commitment to customer value and knows what it takes to be a servant leader.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB: 

• Advises the Sr Director Infra & Security Services on IT Operational strategy and delivers input regarding his/her scope of Security coverage.

• Leads and monitors the operational team on his/her domain to ensure efficient day-to-day delivery of Security services to the organization.

• Helps the Sr Director Managed Services to develop operational policies in the area of support services. Assists in the development of support models and prepares for operational readiness.

• Ensures smooth transition of IT Infra from project phase to run phase and manages successful integrations & releases in accordance with business standards and objectives.

• Expectation is to on a regular basis Security and liase with Sr business leadership (Sr. Director/ Director) stakeholders in the supply chain, HR, Finance and Brands as well as Senior IT leaders of these domains.

• This role will need good knowledge of the domain under scope to engage effectively and proactively with IT, Business and the vendor

• Acts as one of the final escalation points for the Incident Management process.

• Ensures that his/her team provides efficient high-quality Security services and continuously improves operations efficiency.

• Oversees the definition and implementation of actions to improve business applicati