St. Michael's | Lead Case Manager

Job DetailsJob Location: Central - Houston, TX 77006Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: ManagementCatholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Case managers are a critical part of the service delivery team, especially in assuring that the children's needs are being met and individualized for each minor. Lead Case Manager is responsible for ensuring that weekly case management services are provided to the minors residing at the St. Michael's Home for Children program and that efforts are concentrated on safe and timely releases. Lead Case Manager will ensure that the children are being assessed and placed appropriately. Provides individual and group supervision to the case management staff of SMHC. Also, it provides administrative oversight for the responsibilities assigned to the SMHC case management team, including ensuring productivity and quality assurance targets and goals. 

PRINCIPAL DUTIES

Ensures that weekly case management services are provided to the minors residing at the St. Michael's Home for Children program and that efforts are concentrated on safe and timely releases. 
Ensure that children are being assessed and placed appropriately while in care and after care services. Ensure case management services are being provided, including communication with family and identified sponsors, and appropriate entities focused on the release of children. All case management services to children and families follow professional licensing standards, agency standards, accreditation standards, ORR requirements, and HIPAA. 
Direct client service delivery includes but is not limited to the following case management duties, conducting assessments in person or on the phone, developing and implementing treatment plans, assessing risk and safety needs for possible sponsors regarding home studies or follow up services, and providing appropriate referrals.
Completes data entry tasks associated with tracking measurable outcomes and management of staff performance. Completes necessary daily, weekly, monthly, quarterly, and annual reports. 
May manage and facilitate an individual caseload of client cases for which documentation and compliance will be in order. Completes documentation of client progress within required time frames. Maintains client records in accordance with regulatory and agency standards.
Ensures the Case management staff participate in and executes abuse risk management responsibilities, as recommended by accreditation standards, state and professional licensing boards, and ORR DUCS.
Provides guidance and supervision of Case Managers. Monitor performance, provides training and development.
Trains new case managers and staff. Provides administrative oversight for the Case Management responsibilities assigned to the case management team, including ensuring productivity and quality assurance targets and goals, documentation review, and audits of records. Manages, develops, and updates documentation, tools, and systems used to gather and report on services rendered. Offers guidance and recommendations during weekly staffing of cases with treatment team members as chair of coordinating meeting and services discussed through participation and attendance. Contributes to the development of on going discharge planning for clients as their case develops for release from St. Michael's Home for Children Program. Ensure the case management team meets all documentation requirements.
Attends Stakeholders meetings hosted by ORR and appointments as needed through ICE, private attorneys, and consulate officials for coordination of services.
Adhere to all safety protocols and participate in regular drills. Support evacuation and accountability of minors in emergencies. Identify and escalate safety risks, contribute to behavior support plans and de escalation using trauma informed approaches. Comply with incident reporting procedures and timelines. 
Respond to and participate in emergency situations, including executing evacuation procedures and other safety protocols.
Work a rotating schedule that may include evenings, weekends, holidays, and on call coverage. Provide shift support to maintain required staffing ratios. Flex between units and teams to meet program needs. Cover peer caseload tasks when other case managers are off duty.
Engage in ongoing training and professional development related to child welfare, immigration, and case management best practices. Complete and maintain required certifications (e.g., CPR First Aid), program orientations, and annual refreshers (e.g., trauma informed care, emergency preparedness, confidentiality, child welfare best practices).
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