Sr Practice Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500188 Med Specialties AC-3 Clerical

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 210 H

Compensation Range:

$26.77 - $34.80

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
The manager is responsible for the management of AC-3 Medicine specialties. The floor includes 32 exam rooms, as well as several testing labs and procedure suites.

In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong operational performance.

Directs OAR staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of OAR and other clerical staff.

ESSENTIAL FUNCTIONS

Operations Management:  

• Oversees patient reception. Implements and maintains check in/out workflows in accordance with ambulatory and department policies, ensuring efficient patient flow and throughput.
• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures.
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
• Schedules and facilitates regular office meetings with providers and office staff.
• Prepares weekly schedule for staff ensuring proper staffing to support daily office operations including directly monitoring workflow to ensure accuracy and maximum efficiency.
• Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
• Oversee maintenance of patient records, including storage and transfer.

Site Management:

• Evaluates and monitors appropriate clinic/room utilization tools and reports.
• Assigns/allocates rooms to providers in accordance with ambulatory goals and policies.
• Works to achieve ambulatory room turn metrics, identifying opportunities and barriers, and offering creative solutions. 
• Assures appropriate patient signage is displayed per regulatory requirements.
• Assures appearance of the facility is in accordance with university standards and policies.
• Submits Facilities requests and/or processes Offsite Modification requests when needed.
• Maintains equipment and furniture for the site(s). Liaises with ISD, University IT, Facilities, vendors, etc. as needed.  
• May manage UR Space & Equipment, and/or SMH Asset listing.
• Lead or participate in emergency and disaster preparedness planning protocols.
• Collaborates with nursing to ensure protocols are in compliance with regulations.

Human Resources:

• Responsible for recruiting, hiring, orientating, training, developing, and evaluating Outpatient Access Representatives at the site(s). ,
• Utilizes productivity reports and tools to evaluate and monitor staff and site performance.
• Establishes performance improvement goals, remaining in alignment with the goals and objectives of the department and ambulatory administration.
• May support the site medical director and/or nurse manager with management of clinical staff by providing input to performance, or communicating concerns.
• Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.
• Conducts timely and thorough employee end-of-probation and annual performance appraisals.
• Inputs, reviews and approvespayroll in electronic payroll systems.  Manages and approves staff requests for time off and overtime.
• Develops and/or implements HR policies for their department/team.
• Monitors employee