Customer Care Specialist - 2nd Shift

<div class="content-intro"><p>As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family.&nbsp; We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:</p> <ul> <li>A positive mental attitude that helps us to be a leader in the industry</li> <li>A commitment to building strong relationships, both inside and outside the organization</li> <li>A desire to learn, grow, and contribute to moving our strategy forward</li> <li>A need to create and to innovate</li> </ul></div><p><span style="color: #007635;"><strong>Employment Type: </strong><span style="color: #000000;">Full Time</span></span></p> <p><span style="color: #007635;"><strong>Shift:&nbsp;</strong><span style="color: #000000;"> 2nd Shift - hours 10:30 AM - 7:00 PM EST (supporting West Coast)</span></span></p> <p><span style="color: #007635;"><strong>Work Status:&nbsp;</strong><span style="color: #000000;">Hybrid</span></span></p> <p><span style="color: #007635;"><strong>Position Summary</strong></span></p> <p>The Customer Care Specialist is responsible for maintaining the “Order to Cash” process through the CRM system (Order Entry, Inventory Allocation, Expediting, Credit, Shipping etc.). Ensures optimal Customer Service to the Regional Manager/Customer/Representative through efficient use of resources, information, analysis, and problem-solving.&nbsp;</p> <p>Measures of success:</p> <ul> <li>Reduce resolution time on customer inquiries (Salesforce)</li> <li>Increase customer satisfaction (Individual/Team VOC Satisfaction Rating)</li> <li>Increase on time delivery results (Individual On-Time Shipment Percentage)</li> <li>Business Training Tools Usage and Accuracy (Individual Scores)</li> </ul> <p><span style="color: #007635;"><strong>Responsibilities&nbsp;</strong></span></p> <p>Responsibilities include but are not limited to:</p> <ul> <li>Interpret/analyze customer requirements and process sales orders from written, electronic, or phoned in orders, including product selection, converting information into internal part numbers, pricing requirements, lead time, freight mode, shipping schedules and descriptions for entry into system. Maintains and organizes file system with open and closed orders.</li> <li>Responsible for accurately creating/updating/maintaining new/existing customer inquiries/files within ERP/CRM/Web portal too