Senior Employee Relations Partner

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Senior ER Partner is a key strategic partner to the Global Human Resource Business Partners (HRBPs) and People Partners; Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team.  The Senior ER Partner provides advice and counsel to employees, managers, leaders, HRBPs, and PPs related to interpersonal conflict, performance management challenges, conduct issues, and various other employee relations matters as needed. The Senior ER Partner also conducts both low and high complexity investigations, partnering with Global Employment Law as necessary and/or appropriate, and provides meaningful, data-driven, and actionable insights and recommendations back to the enterprise. The Senior ER Partner also identifies broader employee relations issues across the enterprise, partnering cross-functionally with COE’s to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.  

 

What You Get To Do

• Act as a key thought partner to HRBPs and PPs around interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations.
• Provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various employee relations matters.
• Conduct both low- and high-complexity investigations into concerns of unprofessional/inappropriate behavior, retaliation, conflicts of interest, and bullying across the global enterprise.
• Act as a key strategic partner to the Global Employment Law and Global Safety and Security Teams as necessary.
• Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
• Partner with HRBPs, PPs, Global Employment Law, and other key stakeholders to implement training and enablement sessions across the enterprise geared toward improving the employee experience and continuing to maintain ServiceNow’s outstanding workplace culture.

 

Who You Are

• You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges. You are able to influence effectively and help drive situations to the right outcome.
• You have a demonstrated history (4+ years) of conducting workplace investigations, including complex and sensitive investigations involving multiple allegations and/or subjects. You are able to maintain neutrality and objectivity regardless of the allegations or concerns raised. You have demonstrated experience independently creating strategic investigation plans, developing investigative interview questions, writing investigation reports, and analyzing evidence.
• You have a passion for identifying the root cause of problems and providing strategic and actionable insights and recommendations in response to those problems, both to individuals and to the business at the enterprise level.
• You are comfortable na