About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

Ambience Healthcare is seeking a Field Marketing Operations Manager to provide critical support to our Field Marketing team. This role ensures seamless execution of high-impact events and executive engagement programs by handling logistics, operations, reporting, and cross-functional coordination. You’ll partner closely with the Field Marketing Managers for Events & Executive Engagement, working behind the scenes to bring programs to life — from executive summits and tradeshows to private briefings and customer dinners. This is an ideal opportunity for someone highly organized, detail-oriented, and eager to learn the full spectrum of field marketing while supporting a fast-moving team.

Responsibilities

Team & Program Support

• Work directly with Field Marketing Managers (Events & Executive Engagement) to support execution of their programs.

• Provide operational backbone for both large-scale events (executive summits, tradeshows, conferences) and intimate executive initiatives (briefings, roundtables, private dinners).

• Ensure all logistics, timelines, and deliverables are tracked and executed on time.

Cross-Functional Collaboration

• Partner with Customer Marketing and Care Transformation to identify and highlight customer champions at events.

• Support Sales with attendee lists, account-level insights, and follow-up coordination.

• Coordinate internally with Marketing, Product, and clinical teams to align on event content and assets.

Content & Communications

• Assist in developing event collateral, briefing materials, attendee communications, and follow-up messaging.

• Maintain and update a shared library of decks, templates, and reusable event materials.

• Ensure Ambience’s messaging and customer stories are accurately reflected across assets.

Operations, Data & Reporting

• Manage registrations, attendee engagement, and outcomes in CRM and ABM platforms.

• Support program reporting by consolidating event metrics, attendance data, and pipeline influence.

• Help track budgets, vendor invoices, and financial documentation for team programs.

Continuous Improvement

• Capture stakeholder and attendee feedback to improve planning processes.

• Suggest updates to team checklists, templates, and workflows for greater efficiency.

• Learn and apply best practices in ABM, event operations, and executive engagement.

What you’ll accomplish in the first 3–6 months

• Become a trusted support partner to the Field Marketing team, ensuring flawless execution of priority events and executive programs.

• Manage logistics and reporting for multiple in-person and virtual programs.

• Keep CRM/ABM data clean and ensure accurate reporting for leadership visibility.

• Lead documentation of project briefs, playbooks, and Asana projects.

• Help elevate Ambience’s customer champions by coordinating their participation in events.

• Build foundational knowledge of field marketing, ABM practices, and executive engagement strategy.

What we look for

Must-Haves

• Experience coordinating or supporting events, marketing programs, or projects.

• Strong organizational and project management skills with excellent attention to detail.

• Ability to collaborate across Marketing, Sales, and external vendors.

• Familiarity with CRM and ABM platforms for tracking and reporting.

• Clear and professional written and verbal communication skills