CO Senior Analyst - Customer Issue Resolution with Italian (m/f/*)

Job Description:

The Impact You’ll Make in this Role

As a CO Senior Analyst - Customer Issue Resolution* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

• Flexible support of improvement opportunities within CIR processes to support program delivery including root cause analysis and opportunity identification in multiple areas 

• End-to-End CIR (Customer Issue Resolution) Management –customer management and issue management related to billing, collections and complaints to secure timely payment and short cycle time for customer complaints 

• Being able to work and handle sensitive/confidential financial data 

• Efficiently building credibility and trust with customers and businesses through timely and accurate CIR process delivery 

• Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions 

• Working independently and proactively, with general support and prioritisation defined with the manager/supervisor 

• Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary 

• Analyzing recommendations and suggesting alternative solutions to meet customer needs and/or account specific needs 

• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals 

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 combined years of customer service, finance, supply chain or sales experience 

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills 

• Flexible nature with the desire to expand knowledge and experience as opportunities arise 

• Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets 

• Strongly deliver and follow Team KPI targets in timely and efficient manner 

• Experience with customer service processes and systems – SAP and Salesforce 

• Advanced English and Italian skills

• Account receivables (AR) knowledge and experience as an additional asset 

• Excellent verbal and written communication skills 

• Demonstrated problem solving, reasoning, and analytical skills 

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

• Work Your Way (office/hybrid/remote)

• At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability.

Job specifics:

Work location: Hybrid with 2 days per week/8 days per month in the 3M GSC office

PLEASE KINDLY PROVIDE YOUR CV AND APPLICATION IN ENGLISH LANGUAGE

Does this opportunity and our innovative 3M culture align with your career aspirations? 

If so, we encourage you to apply and embark o