Senior Manager, Program Management - Service Delivery

About the Team

At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.

We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.

 

About the Role

The Senior Manager, Program Management – Service Delivery is a strategic and hands-on leader responsible for post-sale delivery operations, owning end-to-end implementation and quality assurance processes to ensure timely, high-quality customer outcomes. This role requires close cross-functional collaboration with Customer Success, Product, Engineering, and Sales to drive customer adoption, program efficiency, and overall satisfaction.

 

How you’ll Contribute: 

• Own and manage post-sale implementation programs, ensuring successful delivery and customer outcomes
• Establish and monitor key performance indicators, including time-to-value, implementation success rate, adoption metrics, and defect rates
• Define, implement, and continuously improve post-sale program management processes, workflows, and playbooks.
• Drive automation, process standardization, and operational improvements across post-sale programs
• Ensure comprehensive QA and testing processes for customer-facing deliverables
• Manage complex programs and multiple customer projects, ensuring alignment with scope, timeline, and resources
• Identify, track, and mitigate program risks and customer escalations
• Collaborate with cross-functional teams to align implementation objectives with customer success and product strategy
• Manage and coach a team of Project Management staff to ensure successful and timely delivery

 

Who you are: 

• Minimum of 8 years of program/project management experience in a SaaS post-sale environment, with proven expertise across delivery, customer implementations, and complex software onboarding programs
• Strong knowledge of QA processes and methodologies, with experience implementing QA frameworks in SaaS delivery
• Demonstrated ability to manage cross-functional stakeholder relationships and influence outcomes
• Proven expertise across project management best practices and methodologies, with the ability to tailor approach to stakeholder needs and make transformational changes to team operating procedures in a fast-paced environment
• Ability to dive deep with hands-on project management while zooming out to implement strategic improvements and drive broader goals and objectives
• Data-driven with experience using metrics and dashboards to monitor program health and inform decisions
• Excellent written and verbal communication skills, including customer-facing communication
• Proficiency with program management tools such as Jira, Asana, or equivalent

 

Our Values:

• Relentlessly Prioritize the Customer
• Own Outcomes
• Be Straightforward
• Act Now & Iterate
• Grit
• Decide with Data 
• Hire and Develop A Players
• Be Coachable
• Organize and Plan
• Expect and Embrace Change

 

Benefits and Perks:

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 

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