Customer Solutions Specialist

About FUCHS:

FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $3.5 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base.

 

MOVING YOUR WORLD by focusing on your success:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.  We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

 

Salary:

FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $23.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.

 

Your areas of responsibility:

Embark on a dynamic career as a Customer Solutions Specialist, where you'll be the cornerstone of our sales team, expertly managing the full spectrum of the order-to-cash cycle. Your role is pivotal in fostering seamless operations through.

• Efficiently handling incoming calls from our customers, and internal teams.

• Investigating and resolving any customer issues with agility and care.
• Serving as a crucial intermediary among purchasing, manufacturing, and sales departments.
• Establishing and updating customer accounts with precision.
• Informing customers and the sales team of any pricing adjustments.
• Cultivating robust relationships with the regional sales team.
• Expertly processing orders, returns, and credit requests. 

 

Qualifications we are looking for:

We're on the hunt for a proactive individual with:

 

• A BS/BA degree or an equivalent blend of education and experience.
• At least two years of customer service expertise in an industrial or manufacturing setting.
• Experience with Microsoft Excel, including advanced functions and data management.
• Exceptional communication abilities paired with a strong problem-solving mindset.
• An eye for detail and the capacity to juggle various tasks.
• A resilient "can do" approach, ready to tackle challenges independently.
• A fervent dedication to delivering outstanding customer service.
• Decisiveness and a sense of ownership in customer interactions.
• A track record of performing well under tight deadlines.
• Proficiency in ERP systems, with a preference for SAP, though familiarity with AS400, JD Ed