Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Marketing, Communications and Engineering Systems (MCES) organization, you will be based in Pittsburgh, PA or Strongsville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.


Key Responsibilities:
• Enable your team’s success through adequate planning, risk mitigation, and identification and removal of blockers when needed
• Manage a group of software engineers/system reliability and support engineers across multiple product lines. Minimum 5 years of prior management needed
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
• Collaborates with various product owners and platform architecture to ensure capabilities support the intended business value and meets the governance and best practices of the platform.
• Identify issues, share best practices, and drive continuous improvement assisted by Center of Excellence
• Manage a complex ecosystem that include Vendor Hosted Cloud, OpenShift/Kubernetes, ETL (Informatica), and legacy Mainframe (COBOL, DB2) systems
• Drive adoption of Agile and DevSecOps practices, ensuring rapid delivery while maintaining security, compliance, and reliability standards.
• Partner with security, infrastructure, and compliance teams to ensure platform resilience against cyber threats and regulatory risks.
• Own the talent strategy: hire, coach, and retain high-performing technical leaders and engineers across multiple geographies.
• Serve as the escalation point for platform issues, balancing business priorities with long-term system stability.

Preferred Skills:
• 5+ years of experience in software/application management, with at least 3 years in technical leadership capacity
• Working with a full stack development team (Preferably Java, ETL, Mainframe (COBOL/DB2))
• Experience with Marketing applications (Pega Customer Decision Hub, Salesforce, Adobe) is a plus
• Experience with SaaS based solutions a plus
• Working in Agile Teams (SAFE Agile experience is a plus)
• Familiarity with tools like Jira, Confluence, Alation.
• Experience in working closely with business partners to prioritize work and assess impact from any issues/incidents.
• Experience in Incident Management, Problem Management, and Operations Management and collaboration with SRC/SRE teams.
• Strong customer focus and ability to act with a “Sense of Urgency” in facilitating and gaining prompt incident resolution.
• Excellent written and verbal communication skills with an ability to communicate a both to a technology and business audience at all levels of the organization.
• Financial Services industry knowledge.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.  
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design. 
• Identify issues, share best practices, and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualification