Unemployment Claims Specialist - Senior

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Unemployment Claims Specialist contact clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails. 

What you’ll do 

• Establish partnerships and rapport with clients in support of their unemployment processing needs. Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.  

• Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.

• Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures. 

• Provide excellent customer service by being responsive/available and providing timely unemployment processing expertise.

• Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.

• Abide by UI integrity requirements and stay updated with all relevant changes in order to advise clients properly.  

• Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved. 

• Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required. 

  

What experience you need 

• Two years customer service related experience and/or training

• 1 year of Google or Microsoft Suite products

What could set you apart

• Experience working with dated materials and adherence to deadlines in a fast-paced environment

• Experience with unemployment documents or familiarity with the unemployment process

• Associate's degree (A.A.) or equivalent from two-year college or technical school

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-NY-Rochester

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time