Global Safety Policies Manager

Company Description

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Today DoorDash operates in 29 countries around the globe, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way. Join us today to build Wolt together.

Job Description

Role Background:

Trust and Safety focuses on proactively managing risks on the Wolt platform. The team also makes sure that trust and safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. 

Wolt’s Safety Policies reflect our company’s values and dictate how our teams respond to Safety Incidents. These policies and the accompanying processes work together as one of the most important Safety Controls we have in online platforms.

As the Global Manager for Safety Policies, you will have the unique opportunity to drive the program fully. You’ll be responsible for developing, improving, and implementing Safety Policies globally. You will partner closely with various global functions and local teams to make sure our Safety Policies are fit for purpose, fair, consider local nuances, but above all help keep people safe.

The ideal candidate has some technical prowess and a passion for data driven insights to make informed decisions that improve our valued community. To succeed in the role, you must be comfortable working at both ends of the spectrum - you’ll be building the high-level strategy for the program and also rolling up your sleeves to get things done! 

What you’ll be doing

• Owning the Safety Policies program globally, being accountable towards the program’s objectives and success.

• Collaborating with Support, Product, Policy, Comms, Legal, Ops, and other teams to plan and prioritize the work that Wolt needs to do for the program to be successful.

• Identifying gaps and opportunities, understanding root causes, and proposing improvements to Safety Policies

• Developing and improving global policies and criteria to deal with Safety risks and incidents.

• Establishing governance and forums to enable the program’s execution.

• Completing global Safety investigations and deep dives.

• Training local, regional, and global teams on Safety Policy topics.

• Understanding and ensuring Wolt’s compliance to any external Safety Incident Management requirements.

Qualifications

• 4-8 years of experience in Platform Operations, Strategy and Planning, Innovation, or Trust and Safety. The ideal candidate comes with expertise in Support Operations, Fraud, Risk, Safety, and/or Safety Incident Management.

• Strong analytical and problem solving skills and the ability to work with data and quickly turn it into insights, recommendations and strategies

• Strong project/program management to drive consistent progress towards our goals. You know that a project or program can’t be successful without proper scoping, planning, engagement, governance, and documentation.

• Excellent people skills and the ability to motivate, communicate, and drive various stakeholders including our country teams, global functional teams, and our le