Jobs and Careers
MA
Customer Service Representative
Marco Technologies LLCMiddletown, United Statesfull_timeVerifiedPosted 6 Sept 2023
About the role
Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are a recent graduate ready for an exciting opportunity, or a seasoned professional eager to elevate your skills with an IT services and consulting industry leader, then you have come to the right spot.
More about us. We make business technology Better. Simple. Secure. We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services, audio/video systems and shredding. We are an organization led by salespeople with hundreds of engineers and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community support.
Join our growing team. You won’t regret it.
POSITION SUMMARY/OBJECTIVE:The Warranty Representative is responsible for processing & completing warranty and repairs while navigating multiple product lines, client scenarios and warranty procedures. You are responsible for providing quality services and solutions to our internal and external clients while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:1. Secure warranty with various manufacturers and vendors to obtain credit for defective product, working with both internal and external clients.2. Quote and process out-of-warranty repairs with our clients and vendors.3. Complete warranty-related invoices and credits – resolving price/quantity discrepancies.4. Work independently in a fast-paced, team-oriented environment – managing various commitments.5. Perform physical and electronic inventory movement including transfers and adjustments; understanding average cost pools.6. Handle incoming phone calls on returns ACD line with internal and external clients and vendors.7. Ability to compile reporting using Excel and internal programs.8. Attend required company and departmental meetings.9. Act in accordance with Marco policies and procedures as set forth in the employee handbook.10. Perform other duties as assigned.Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.
*all benefits are dependent on employment status Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities Applicant Labor Law Posters
More about us. We make business technology Better. Simple. Secure. We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services, audio/video systems and shredding. We are an organization led by salespeople with hundreds of engineers and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community support.
Join our growing team. You won’t regret it.
POSITION SUMMARY/OBJECTIVE:The Warranty Representative is responsible for processing & completing warranty and repairs while navigating multiple product lines, client scenarios and warranty procedures. You are responsible for providing quality services and solutions to our internal and external clients while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:1. Secure warranty with various manufacturers and vendors to obtain credit for defective product, working with both internal and external clients.2. Quote and process out-of-warranty repairs with our clients and vendors.3. Complete warranty-related invoices and credits – resolving price/quantity discrepancies.4. Work independently in a fast-paced, team-oriented environment – managing various commitments.5. Perform physical and electronic inventory movement including transfers and adjustments; understanding average cost pools.6. Handle incoming phone calls on returns ACD line with internal and external clients and vendors.7. Ability to compile reporting using Excel and internal programs.8. Attend required company and departmental meetings.9. Act in accordance with Marco policies and procedures as set forth in the employee handbook.10. Perform other duties as assigned.Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.
*all benefits are dependent on employment status Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities Applicant Labor Law Posters
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