Director of Risk and Insurance Management

Job Summary:

The Director of Risk and Insurance Management is responsible for developing, implementing, and maintaining the company’s risk management, insurance, and claims strategies to protect company assets, minimize exposure, and ensure business continuity. This position partners closely with executive leadership, operational leaders, and external brokers to manage corporate insurance programs, oversee claims activity, and assess enterprise-level risks across the organization.

Essential Duties and Responsibilities: 

Risk, Insurance & Claims Management

• Conducts comprehensive risk assessments and develops policies and procedures to proactively identify and mitigate company risks.
• Partners with Safety, Field Operations, Legal, and Finance to embed risk mitigation and compliance across business operations.
• Leads the procurement, renewal, and management of ACCO’s insurance programs to ensure cost-effective and comprehensive coverage.
• Coordinates the annual insurance renewal process, including data collection, application preparation, and premium allocation.
• Oversees claims management for all lines of coverage to ensure timely resolution and optimal outcomes.
• Collaborates with brokers, carriers, and internal stakeholders to monitor claim performance, trends, and reserve accuracy.
• Analyzes risk and claims data to identify trends and recommends strategies to reduce future exposure.
• Prepares and presents risk and claims reports with findings and recommendations to executive leadership and board committees.
• Advises senior leadership on emerging risks, compliance obligations, and insurance market developments.
• Supports due diligence for acquisitions and new business initiatives impacting insurance or risk exposure.
• Performs other duties as assigned.

Position Requirements (Work Experience, Skills, Licenses, etc.): 

• Bachelor’s degree in business administration, risk management, or related field (advanced degree preferred).
• Minimum 10 years of progressive experience in corporate risk management, insurance, or claims administration.
• Experience leading insurance procurement and claims operations for a large, multi-location organization.
• Strong understanding of commercial insurance markets, risk transfer mechanisms, and claims processes.
• Proven ability to collaborate across departments and communicate with executives, brokers, and underwriters.
• Advanced proficiency in Microsoft Office Suite; experience with risk or claims management systems a plus.
• Exceptional analytical, negotiation, and relationship management skills.

Education and Experience: 

• Bachelor’s degree in business administration, risk management, or related field (advanced degree preferred).
• Minimum 10 years of progressive experience in corporate risk management, insurance, or claims administration.
• This individual must be a responsible person and regular attendance is required.

ACCO Competencies:

• Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
• Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• People Skills: Is approachable and gains the mutual trust and respect of others. Understands people’s strengths & weaknesses and actively seeks to understand other perspectives.
• Communication: Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to the organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Problem-Solver: Ability to identify, analyze, and solve problems in support of personnel, gro