Upgrade Specialist

 

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

 

Valencia, CA

 

Upgrades Specialist (Remote)

 

The Upgrade Specialist sells accessories and/or products to assigned existing customers via remote means. 

 

Responsibilities:

• Performs routine sales activities via remote means and serves assigned existing customers in line with the business plan.
• Builds and maintains relationships with assigned existing customers and informs them of new products, accessories, services, and prices.
• Follows up with assigned existing customers on routine customer case issues and refers to a superior for all non-routine requests.
• Collaborates closely with assigned field force representatives or key account managers and provides support as required.
• Performs routine sales activities to help existing customers with latest hearing technologies.
• Reaches out to customers through methods that include, but are not limited to, phone call, email, web chat, and SMS chat for selling opportunities.
• Guides customers through the insurance approval process for replacement processors.
• Uses CRM, SAP, and Insurance Portal while helping existing customers through the upgrade process.
• Record all sales activities in CRM.
• upgrade process.
• Manages upgrade orders and enters the orders into the ordering system.
• Other duties as assigned.

 

Travelling Requirement: less than 5% travel

 

 

More about you:

Education

• High School Diploma

Nice to Have

• Bachelor’s Degree

 

 

Work Experience

• 1-3 years of sales work experience

Nice to Have

• Experience in hearing, healthcare, or med tech industry

 

 

Language(s)/ Level

• English/ Proficient

Nice to Have

• Spanish is a plus

 

 

IT Skills