Business Consultant, Global Acceptance Client Services

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description and Responsibilities

In Visa Client Services, we use our deep expertise and thought leadership to proactively improve our clients’ success. The Global Acceptance Client Services organization was created to better meet the needs of our Acceptance clients, which includes acquirers, payment processors, Fintechs and merchants.

As an important member of the Client Services team, this individual will play a key role in supporting Visa’s revenue goals and commercializing Visa products and solutions by driving critical business and performance management functions, as well as driving and supporting key strategic initiatives and collaborating with key functional stakeholders within Client Services and across the broader organization.

The Business Strategy and Operations (BSO) team plays a critical role in the success of our organization through core functions including data and analytics, business operations, program management, performance management, communications and execution of critical strategic initiatives.

This role will work closely with other members of the BSO team, as well as broader leadership in GACS and across the organization, developing and delivering business, performance and management reporting (qualitative) and analytical support, solving business challenges through collaboration, supporting the execution of strategic initiatives and creating high-impact, high-quality content including dashboards, executive communications, and presentations for both internal and external audiences at all levels.

The ideal candidate will be a critical thinker with a high-degree of intellectual curiosity, excellent analytical and problem-solving skills, and the ability to independently translate high-level guidance into action and high-quality deliverables.

The Business Consultant, Business Strategy & Operations role is a hybrid position based in our Atlanta office. Relocation assistance is not available for this role.  

Key Responsibilities

• Development  and delivery of performance reporting and tracking, including qualitative and narrative content through dashboards, presentations and newsletters.
• Produce insights, analyses, and recommendations to improve business performance, accelerate growth.
• Develop frameworks, approaches, and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Work with variety of stakeholders across functions to manage scope, secure support and resources for execution, and deploy processes that improve day-to-day operations.
• Lead work streams consisting of many distinct functions driving multiple simultaneous efforts.
• Partner with peers in other functional areas, and across global and regional teams to execute initiatives in ways that leverage the breadth and depth of Visa’s resources.
• Work through challenges, identify bottlenecks and dependencies, remove blockers and escalate concerns when necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Working knowledge of payments industry and ecosystem – experience in the acceptance side of payments (acquirers, acquirer processors, payment facilitators, merchants) is highly desired.
• Experience in structuring and managing integrated, multi-track projects and or work streams, able to orchestrate cross-functional teams including product development, operations, sales, marketing, finance, risk, and