Director, Technical Product Services

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

We are seeking a dynamic, forward-thinking Director of Technical Product Services to lead the transformation of our traditional Business Analyst function into a modern, empowered, and technically proficient Product Owner organization. This leader will oversee a team of TPOs embedded within Guest Experience Technology (GXT), responsible for shaping solution approaches, defining technical requirements, and ensuring successful delivery of enterprise-grade guest-facing platforms and applications. This leader will also be the architect of the 'handshake' between business product owners and TPOs — ensuring business product owners own the why (strategic rationale) and what (desired outcomes), while TPOs, in close partnership with engineering, own the how (solution design, feasibility, and technical execution). The Director will champion agile product management principles, ensure strong alignment between business goals and technical execution, and cultivate a culture where TPOs are deeply engaged in both product vision and delivery.

 

Job Specifications:

• Starting Wage: $134,706.30 - $173,127.15 + annual bonus + equity
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

 

Job Responsibilities:

 

Leadership & Transformation

• Lead the transformation of the BA function into a high-performing Technical Product Owner organization that bridges business strategy and technical delivery.
• Define and implement standards, processes, and best practices for the TPO role across the product life cycle.
• Operationalize the 'handshake' with business product owners to ensure clarity of ownership between the why/what (business) and the how (technical solution).

 

Strategic Product Alignment:

• Collaborate with business product owners, marketing leaders, and engineering teams to translate strategic priorities into well-defined, technically feasible product roadmaps.
• Partner with engineering leadership to ensure all product requirements balance business value with technical sustainability, scalability, and performance.
• Oversee backlog prioritization to align with quarterly and annual business objectives.

 

Execution & Delivery:

• Ensure TPOs provide high-fidelity acceptance criteria, wireframes, and technical artifacts that accelerate development cycles and reduce rework.
• Partner with Program Services to align delivery capacity, scope, and timelines.
• Track and report delivery metrics to measure value, speed, and quality.

 

Talent Development & Technical Growth:

• Recruit, coach, and develop a diverse team of TPOs with strong technical literacy and business acumen.
• Provide continuous training in agile product management, technical systems understanding, and guest-centric design.
• Establish clear career paths and succession plans for TPO talent.

 

Cross-Functional Collaboration:

• Act as the primary liaison between business strategy and engineering execution for guest-facing technology initiatives.
• Facilitate workshops and discovery sessions with business product owners to validate solutions before build.
• Serve as a visible advocate for product management excellence across the enterprise.

 

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