Branch Manager I

Work Location:

Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Manage the service and advice team promoting a positive customer and colleague experience
• Lead, coach and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary
• Actively promote the Banks's image within the community through participation and leadership in community business groups, initiatives, fundraisers etc.
• Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching / modeling appropriate attributes and behaviors; leads the branch in the execution of advice plan/objectives
• Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance
• Ensure overall colleague scheduling is optimal to meet customer demands
• Include coaching and developing managers to achieve branch results
• Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues

SHAREHOLDER

• Communicate national, regional and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank
• Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals
• Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
• Execute on the annual business plan to deliver results aligned with business strategies
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Coach and develop colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to support
• Identify and develop relationships with existing customers and external referral sources to generate demand for products/services
• Achieve business objective for Operational Excellence
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Follow and ensure colleagues understand and apply bank operating policies and procedures
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Work alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
• Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and holds the team accountable to deliver results and objectives
• Grow team expertise to align with business/enterprise deman