Customer Service Representative

The Customer Service Representative plays a key role in engaging with external customers and collaborating with our internal sales team to deliver exceptional customer experiences. This position requires a proactive approach to addressing customer needs, fostering satisfaction, and upholding our commitment to excellence. The ideal candidate is service-oriented, enthusiastic, and dedicated to creating positive outcomes for our customers and the team.

• Act as a customer advocate to resolve product, delivery, and service issues effectively.
• Process sales orders within two (2) hours of receipt and assisting with expedited requests as needed.
• Ensure order accuracy by verifying customer purchase orders and making necessary corrections.
• Communicate order delivery statuses promptly via email or phone.
• Follow up on open quotes to address customer inquiries, involving Solutions Consultants when required.
• Provide Tier 1 support for service and software-related needs, escalating technical support cases, as necessary.
• Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement.
• Contribute to the team’s overall success through assigned tasks and responsibilities.
  
• Promote a collaborative and respectful workplace environment.