Guest Services Supervisor

📍 Tampa, Florida, USA
On-site

The Guest Services Supervisor will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Reports to: Workplace Experience Supervisor, Client Services Supervisor and/or Client Director

What You'll Do:

Concierge Services

• Provide local information on amenities and activities.
• Arrange transportation and accommodations.
• Facilitate reservations and tailored experiences.
• Offer personalized recommendations.
• Support client logistics as needed.

Event and Catering Support

• Coordinate catering for meetings and events.
• Assist in event planning and execution.
• Manage setup and decorations.
• Oversee guest management.
• Ensure high service standards.

Workspace Management

• Conduct floor walks to maintain order and supplies.
• Prepare offices for new hires, moves, and departures.
• Maintain signage and workspace details.
• Oversee contractors and office policies.
• Ensure printers and supplies are functional and stocked.

Feedback Collection

• Solicit client feedback.
• Gather and analyze data.
• Implement improvements.
• Enhance satisfaction.
• Support continuous improvement.

Emergency Response

• Know emergency procedures.
• Guide clients during incidents.
• Act as point of contact.
• Ensure client safety.
• Support well-being in emergencies.

What We're Looking For:

Education & Experience

• High school diploma required; associate or bachelor’s degree preferred (hospitality a plus).
• 2-3 years of guest experience in a fast-paced environment
• 1-2 years of leadership experience/ team management (preferably handled max 5 direct reports)
• Client-facing experience in corporate or hospitality settings.
• Customer service certification is an advantage.

Skills & Competencies

• Strong communication, interpersonal, and problem-solving abilities.
• Tech-savvy with adaptability to various systems.
• Creative problem-solving and ability to deliver results.
• Organized and proactive with strong prioritization under pressure.
• Confidentiality and discretion in handling sensitive information.

Professionalism

• Professional appearance and demeanor.
• Positive attitude and workplace conduct.
• Adherence to policies and procedures.

Physical Requirements

• Ability to lift 40–60 lbs and move packages with carts.
• Manual dexterity for office equipment.
• Mobility to walk, bend, kneel, stand, or sit for extended periods.

Travel:

None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we prom