Supplier Relationship Manager - IT Professional Services

Supplier Relationship Manager – IT Professional Services 

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

Would you like to work for a global leader in Assurance, Tax, Transaction and Consulting Services with over 300,000 people around the world? Would you like to be part of a global Supply Chain Services team that employs innovation and technology to disrupt the status quo and generate business value?  Would you like to play a role in building a better working world every day? If so, you will want to read this.

 

The opportunity

 

Supply Chain Services (SCS) teams serve as subject matter resources, leveraging our expertise, know-how and passion to help EY win in the market. We are connected, proactive and bring insights to support EY’s efforts to achieve our NextWave ambitions and build a better working world.

 

While many Supply Chain organizations focus solely on delivering quantitative value, we believe that value delivery comes in many different forms. Not only do we focus on cost reduction, cost avoidance and tracking foregone savings, all which amount to our quantitative value, we equally focus on delivering client, people, social, and financial brand value.

 

Your key responsibilities

 

• Encourage and guide Suppliers in excelling ecosystem benchmarks, thought leadership and continuous improvements
• Manage Supplier delivery performance working closely with project delivery teams. Supplier service is predominantly agile based project delivery 
• Manage Supplier demand fulfilment performance
• Manage Supplier on alignment to EY’s commercial objective
• Support procurement and contract discussions, including defining underpinning contract requirements, performance criteria, milestone plans, commitments, and deliverables
• Be able to advise on contracting (commercial models, SLAs, KPIs, location strategy), as required 
• Manage Contract Obligation tracking and reporting, leveraging on the state-of-the-art contract management tool and SES enablement/PMO team
• Manage Finance related obligations and levers including discounts, service credits, earn backs, etc
• Responsible for overall relationship of assigned Suppliers across EY Technology including management and reporting on Supplier performance 
• Consolidates, monitors, and measures overall performance of the Suppliers across the entire Supplier relationship through definition and execution of process for evaluating the Supplier(s) against planned measures
• Chairs monthly and quarterly governance meetings with Suppliers, Business/EY program directors, EY sponsors, procurement team and other key stakeholders to proactively understand and track Supplier performance at each engagement level
• Run Customer Satisfaction surveys, process results and drive methodological performance reporting and improvements
• Manages escalations and issues with suppliers and internal stakeholders. Instigate and ensure the execution of improvement and Get to Green plans 
• Support in the maturity of the strategic Supplier Management vision, charter, objectives, program, and value metrics
• Publish monthly relationship scorecard based on feedback from a wide customer base across multiple key projects and engagements across various technology towers and service lines within EY
• Determine SMART key performance indicators representative of the overall status of the supplier relationship
• Accountable for integration of the Supplier(s) into EY processes and support dependencies between other organizations/Suppliers
• Collaborate with wider operational support functions across Technology, Finance, SCS and PSES enablement function 

 

Skills and attributes for success

 

• Problem solving skills
• Strong relationship skills 
• Strong commercial acumen  
• Excellent written and verbal communication skills 
• Excellent reliability and accountability 
• Excellent business and IT industry awareness 
• Experience working in a multicultural global environment
• Experience working and manging in a global virtual team construct
• Embraces change at pace

 

Ideally, if you have

 

• IT Supplier Relationship Manager/ Vendor Manager experience
• Exposure to managing projects, programs, and full awareness of project methodologies
• Awareness of project management systems, tools, and quality management system
• Experience in Methodological Performance Management and driving continuous improvements
• Strong Commercial awareness including commercial models, SLAs, KPIs, earn backs, multipliers, ratchets etc (project deliver