Client Services Development Program, New College Grad 2024

Company Description

We will be accepting applications for this position from November 15th to November 26th 2023.  By applying to this position, your application is automatically considered across multiple subfunctions and teams. Specific assignments will depend on upon your skills sets, interest, location, and team need. 

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Client Services Development Program (CSDP) is a dynamic two-year program designed to immerse you in the world of Client Services. The CSDP is a unique opportunity to gain unparalleled experience in client-facing, technical, operational, and strategy roles through four six-month rotations.  As a CSDP Associate, you will play a crucial role in supporting Visa’s mission to build a robust pipeline of talented Associates equipped with cross-functional knowledge and experience. You will be given comprehensive training and development opportunities, mentorship, networking platforms, community service opportunities, exposure to other Visa offices, and engagement with leadership throughout the program.   

We are looking for candidates who are passionate about a career in service and driven to work hard to support client success. Our clients range from Big Tech, FinTech, large financial institutions, merchants, government, to small businesses. Whether you find yourself in a client-facing role, operations role, strategy role, or technical role, your end goal remains the same - to deliver an exceptional client experience. 
 
You'll be part of the CSDP class of 2026 on a cohort-based journey where collective learning and growth are at the heart of the experience. Together with the class of 2025, you'll be among 30 CSDP Associates making strides in our Atlanta office. This dynamic environment promises not just professional development and career growth, but also a fun and engaging experience. 

What is Client Services? 

We are global with ~3.5k team members operating in 50+ countries, supporting our clients in 18 languages, and are inspired to delight our clients every day. We use our deep expertise and thought leadership to proactively improve our clients’ success across multiple technology platforms. We operate global contact centers on behalf of clients, manage back-office support operations for the company, and help deploy and scale Visa products for clients while delivering an exceptional client experience through simple, fast, and always available services, every time.  

Rotational Design: 
CSDP Associates are encouraged to diversify their rotations and professional development by pursuing a variety of positions during the two-year program across the four rotation types: Technical, Client-Facing, Operational, and Strategic.  Prior to each rotation, Associates review and rank their preferred rotations before being matched.  Rotational opportunities are updated every six months and reflect pressing business needs, allowing Associates to directly impact important initiatives early in their tenure.   

After successful program completion, CSDP Associates are promoted to Analyst-level positions, placing into roles across Client Services. Associates are expected to be on an accelerated career path due to their experience and exposure.  There may be an opportunity to graduate early from the program after three rotations, depending on Associate performance, previous experience, or business needs. The first three rotations are mandatory. 

“Technical Aptitude” Rotation 

One of the key competencies for many Client Services functions is Technical Aptitude. These potential rotations allow the Associate to gain understanding of the technical aspects of the products/ services developed and how to adapt technical concepts to drive business outcomes. This also include knowledge of supporting technology, competitive technology, in-house alternative technology, and the ability to translate technical concepts to non-technical users. 

Potential rotations may in