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Property Management Assistant - Airbnb (ZR_23331_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 21 May 2025
About the role
This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Schedule: Thursday to Monday, 8am to 5pm Pacific with 1-hour unpaid break
Join a rapidly expanding vacation rental management company that’s revolutionizing the short-term rental industry. This innovative organization manages a diverse portfolio of premium properties across multiple platforms, delivering exceptional experiences to travelers worldwide. With a focus on quality service and operational excellence, they’re seeking talented professionals to join their growing team.
Step into an exciting role where you’ll be at the heart of delivering memorable guest experiences in the dynamic vacation rental industry. As a Property Management Assistant, you’ll manage end-to-end guest communications, coordinate with service providers, and ensure smooth operations across multiple properties. This position offers the perfect blend of customer service, operational management, and problem-solving opportunities. You’ll work with leading platforms like Airbnb and VRBO while developing your expertise in the thriving short-term rental sector. This role provides excellent growth. Potential within a rapidly expanding industry.
Responsibilities
- Serve as the primary point of contact for guest communications, ensuring exceptional service from booking through checkout
- Manage guest relations on major platforms including Airbnb and VRBO
- Handle dispute resolution and process reimbursement requests professionally
- Coordinate with cleaning services to maintain pristine property conditions
- Schedule and oversee maintenance teams, handymen, and contractors
- Monitor property conditions and proactively address maintenance needs
- Process and track guest feedback to maintain high satisfaction rates
- Maintain accurate booking calendars and property availability
- Ensure seamless check-in/check-out processes for all guests
- Coordinate emergency responses when needed
Requirements
- Proven experience in vacation rental or property management
- Strong working knowledge of Airbnb and VRBO platforms
- Excellence in written and verbal English communication
- Demonstrated customer service and problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to work independently and manage multiple priorities
- Experience in vendor management and coordination
- Proficiency in standard business software applications
- Reliable internet connection and quiet home office setup
- Flexibility to work scheduled hours in client’s time zone
- Background in hospitality or customer service preferred
Benefits
Independent Contractor Perks:- HMO Coverage for eligible locations
- Permanent Work from home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_23331_JOB
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