Incident Management Specialist (CX)

<p><strong>About Rocket Now </strong></p> <p>Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka).</p> <p>Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2).</p> <p>*1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)</p> <p> </p> <p><strong>About CP One Japan </strong></p> <p>CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.</p> <p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"134245417":true}"> </span></p> <p><strong><span data-contrast="auto">What You Will Do</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"134245417":true}"> </span></p> <div class="ewa-rteLine"> <ul> <li>Handling, analyzing, and resolving critical issues for Rocket Now</li> <li> <div>Establishing and managing policies related to critical issues and abuse cases</div> </li> <li> <div>Monitoring service risks involving customers, merchants, and riders, and setting up management processes</div> </li> <li> <div>Supporting external complaint handling and recurrence prevention measures</div> </li> <li> <div>Developing and managing business risk prevention policies</div> </li> <li> <div>Establishing and updating disp