Director, Resident Services

Overview

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

 

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

 

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Full-time associates in role are eligible for an annual bonus incentive and sales referral bonuses. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

 

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

 

The application window is anticipated to close within 30 days of the date of the posting.

 

Responsibilities

Assists residents in identifying appropriate resources in order to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. May be required to supervise other staff positions.

In consultation with the Executive Director, hires, trains, disciplines and terminates departmental associates in accordance with company policies.

Develops, oversees, markets and coordinates community resident services programs.

Implements orientation programs for new associates.

Monitors and oversees any outside care providers working at the community.

Assesses prospective residents for appropriateness of residency.

Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities.

Conducts family conferences to determine the amount of support services required to meet the resident’s needs.

Responds to emergencies, assesses situation, and alerts medical help when necessary.

Addresses and follows up on all resident concerns, incidents, and accident reports in a timely manner.

Contacts family members during times of emergency and other concern issues.

Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.

Communicates with other staff members concerning resident changes and building operation issues.

Prepares and monitors compliance with annual budget.

Develops and maintains a positive image with local community. May attend social and civic affairs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

 

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Qualifications

Education and ExperienceBachelor’s Degree from a four-year college or university; and a minimum of one to two years related experienceand/or training; or equivalent combination of education and experience.

 

Certifications, Licenses, and Other Special RequirementsNone

 

Management/Decision MakingApplies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

 

Knowledge and Skills<