Senior Manager, Risk Governance

Senior Manager, Risk Governance

As the Risk Governance Senior Manager, you will collaborate with Agency leadership, Legal and Commercial Risk in the development and implementation of strategic plans for assessing and identifying potential risks that may threaten the reputation and success of Agency Finance. The Operational Risk Senior Manager will act as a liaison with key stakeholders across Capital One to improve and oversee both Agency and Bank regulatory compliance and risk management practices by defining and driving operational and strategic initiatives. 

Responsibilities:

Governance

• Partnership with the business and technology to ensure Policies, Procedures, Job Aids, and vendor contracts are regularly updated and provide the right level of control oversight 

  • Collaborate with UWPM leads to review Guide updates and determine if process and/or document changes are needed

  • Partner with key stakeholders to ensure implementation and training occur within designated timelines

  • Establish QC protocols to monitor implementation

• Act as a liaison to the AML compliance office or other teams with respect to discovery reviews (e.g. WorldCheck, OFAC, etc) conducted for Agency loans 

Fraud Investigations/Breach Reviews

• Potential suspicious activity case oversight - coordination and follow-up between internal LOB teams (UW/AM/Production) and Legal, notifications to Agency, AML, and Commercial Risk 

• Fraud Investigation

  • Bringing specialized expertise and consistency in investigations across investigations

  • Reviewing and analyzing financial information and accounting records, in support of internal and external suspicious activity requirements

  • Assisting and coordinating with internal AML investigatory team, legal, and external Agency investigatory teams

  • Developing and maintaining best practices, guidance and processes for suspicious activity identification, documentation and mitigation 

  • Serving as a technical resource for evaluation of new deals and post-closing defaults

  • Assisting Legal with subpoenas/document requests

  • Maintaining Agency Sponsor Monitoring List and ensuring updates are communicated to essential stakeholders

Audit Oversight/Coordination 

• Coordinate with Agency and Commercial Risk compliance leads for internal and external audits to ensure timely collection and delivery of requested documentation and inquiries to sustain and improve operational controls 

• Coordinate responses and implementation of any needed process or procedure changes from findings, as applicable

Quality Control - Quality Assurance

• Oversee KPI reporting of Control audit as well as QC & QA findings to determine opportunities for process enhancements, trainings, etc 

• Maintain the Delegation of Authority Matrix for UWPM Agency Finance teams.

• Perform operational reviews conducted quarterly to monitor adherence to Policies, Procedures, and Guide requirements

• Ensure teams responsible for OFAC and exclusionary checks are performed timely and accurately

• Partner with ESM on the vendor management process. Perform ongoing vendor quality assurance testing to ensure industry best practices and contract compliance

Basic Qualifications:

• Bachelors Degree or military experience

• At least 5 years of experience in Commercial Real Estate, Finance, Compliance, Economics, or Business

• At least 3 years of Financial Services Risk Management Experience

Preferred Qualifications:

• 7 years experience in roles directly related to Fannie Mae or Freddie Mac Underwriting and Asset Management guidelines and protocols

• Excellent written and verbal communication skills for reporting and liaising with key stakeholders, decision makers, and executive leaders both internally and externally

• Strong ability to assess risks related to Agency requirements and make informed decisions

• Knowledge of enterprise risk management frameworks and tools

• Strong time management skills and ability to opera