Principal Program Manager

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization.

This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes.

The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company.

Your Impact

A. Portfolio Management & Strategic Planning

• Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities
• Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively
• Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity
• Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks
• Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions

B. Change Management & Process Adoption

• Drive adoption of internal GTM/CX change management processes
• Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools
• Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness
• Embed accountability and feedback loops to ensure processes deliver measurable business impact

C. Executive Alignment & Communication

• Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions
• Partner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholders
• Deliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes
• Build strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity

Qualifications

Your Experience 

• Must have 12+ years of program/portfolio management or strategy experience, preferably in GTM or CX functions at a SaaS or enterprise technology company with Bachelors degree in relevant field.
• Strong background in portfolio planning, work intake/prioritization, and executive communications
• Demonstrated success driving adoption of internal processes and frameworks across large global teams
• Experience in leading change management initiatives by partnering with stakeholders to drive adoption of new processes and tools, monitoring effectiveness, and embedding accountability for measurable business impact
• Experience running executive forums such as QBRs, All-Hands, or cross-functional leadership sessions
• Proven ability to operate at both strategic and execution levels, balancing detail with big-picture thinking
• Excellent communication and presentation skills—able to influence C-level executives and cross-functional stakeholders
• Strong problem-solving skills; comfortable navigating ambiguity and building clarity through structure
• Consulting background or experience in large-scale GTM/CX transformations a plus
• Located in bay area to be onsite.

Additional Information

The Team

As part of the broader Business Transformation Office within IT, this role partners deeply with GTM leadership and functional owners