Account Technology Strategist

Overview

We are in search of an Account Technology Strategist who generates innovative business insights, orchestrates teams to develop insights, and applies expertise in customer business in alignment with customer goals. Acts as the "Virtual Technical Officer", provides technical guidance to teams, builds and maintains strong industry and client knowledge, and acts as the voice of the customer. Creates mid- to long-term digital transformation roadmaps while ensuring execution of technological strategy, providing analysis of customer needs, and translating the customer business objectives to develop technology architecture. Leads industry and digital transformation acceleration to identify, create demand, and deliver customer solutions. Drives new opportunities, leads internal teams to accelerate customer digital transformation, and drive conversations regarding value of Microsoft solutions over competitors. Helps customer technical specialists sell Microsoft solutions. Maps technical customer requirements and business scenarios to Microsoft technology platforms. Orchestrates internal teams and local partners to ensure sufficient technical resources for demand generation. Drives account planning to inform quarterly and fiscal objectives. Influences customer technology engagement by engaging technical resources of customer, partner and Microsoft towards customer's digital transformation. Uses existing and new readiness resources to support enablement plans for customer technology adoption at the national and regional level. 
Need to live in the greater Boston, MA area 

 

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. 

Responsibilities
Customer and Industry InsightsApplies expertise (deep expertise across few accounts or broad expertise across many accounts) in customer businesses. technology platforms, and maturity to build digital technology strategy with the customer that is aligned to business outcomes. Challenges customers’ assumptions with constructive dialogue about their business and technology. Leverages industry trends to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries.Generates business insights based on knowledge of the customer's technology landscape, engagement experience, and proactive collaboration with the customer, internal teams, and industry, to conduct forecasting and develop recommendations for managing accounts. Challenges customers to consider alternative business models to meet business and market needs, and adapts plans to insights. Orchestrates teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Leads technical teams for driving opportunities with other teams, as necessary. Brings in business and industry insights to address the broader business challenges for the customer and deliver solutions. Differentiated Value PropositionActs as the customer's Technology Mentor in established relationships with senior leaders including technical decision makers (TDMs) and/or Business Unit leaders at the CIO or CIO direct-report level by researching organization charts, identifying and contacting TDMs/BDMs, and beginning to advise on solutions and position Microsoft capabilities to best meet the customer's needs. Leads new opportunities and orchestrates internal teams to accelerate the customer business transformations through digital technologies by understanding the customer industry and position, engaging with customers to lead strategic technology direction/transformation within assigned accounts, and ensuring line-of-business wins are captured (e.g., testimonials) for referencing.Drives conversations with enterprise customers that present the strategic relationship between Microsoft technologies, products, and services compared with the competitor's solution and the customer's overall business goals and objectives. Provides an outside-in perspective around compete or other solutions that are also a requirement for the customer. Education and Thought LeadershipUses existing and new readiness resources to support enablement plans for customer technology adoption at the national and regional level. Contributes to innovations to accelerate meeting goals for customer capacity, maximize reach and impact, and drive long-term en