Director of Intelligence Solutions (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Tampa, FL, or at one of the Firm’s offices: Atlanta, Austin, Birmingham, Charlotte, Chattanooga, Dallas, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach.

General Description:

We are seeking a Director of Intelligence Solutions to join our team. The Director of Intelligence Solutions leads the continuing evolution of the firm’s strategy around actionable engagement with firm data and insights. This leader will transform how information is captured, connected, and delivered across the firm by developing tools, workflows, and platforms that support major firm functions including marketing and business development, legal operations, pricing, and recruiting.

This role leads teams responsible for the firm’s Client Intelligence initiatives (including Power BI), Firm Intelligence (Experience Management) and Competitive Intelligence. As a change leader, the Director will guide the cultural shift needed to maximize adoption and influence behavior.

This role will also collaborate very closely with the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, knowledge management, IT applications, and other related teams. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Key Responsibilities and Essential Job Functions:

• Define and execute a firmwide firm intelligence strategy that integrates internal and external data, data science, and AI capabilities to deliver insight and operational value.

• Support the development of and engagement with a unified taxonomy and metadata framework to support cross-system consistency, enterprise search, reporting, and business process alignment.

• Partner with key stakeholders to ensure intelligence initiatives align with firm priorities including client development, innovation, staffing, finance, and legal operations.

• Partner with IT, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.

• Work to establish best practices for analytics and data dashboard and application design and development.

• Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.

• Develop standard configuration documentation and related guides for data consumers.

• Collaborate to design end-user training, onboarding, and user adoption programs and communications.

• Lead the adoption of advanced analytics, data virtualization, and visualization tools that support predictive insights and real-time decision-making.

• Oversee implementation, expansion, and optimization of firm intelligence platforms such as Foundation, and PowerBI center of excellence, ensuring deep integrations with internal systems and third-party APIs.

• Align platform strategy with broader IT architecture and governance standards.

• Lead development of scalable intelligence tools that deliver customized insights to business users, legal teams, and leadership.

• Design tools that enhance core functions like pricing, recruiting, client targeting, experience tracking, and knowledge reuse across the firm.

• Lead change management strategy for all intelligence-related initiatives, ensuring stakeholders understand the purpose, value, and outcomes of new tools and processes.

• Develop comprehensive training and onboarding programs tailored to different user groups and maturity levels.

• Establish and manage internal champion networks to foster adoption and gather feedback.

• Create communication plans and engagement campaigns that build momentum and sustain the use of firm intelligence tools.

• Support the firmwide AI and Data Governance Program in the development of key taxonomy and metadata models to support content organization, data interoperability, and knowledge discovery.

• Oversee compliance with relevant policies to ensure data accuracy, quality, and compliance across platforms.

• Integrate intelligence systems with broader KM strategies to support search, reuse, and strategic decision-making.

• Oversee, lead, and manage competitive intelligence research, including tra