IT Field Technician - Long Island

Job Description:

ENT and Allergy Associates (ENTA), one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a full time IT Field Technician for our Long Island office locations.

Hourly: $26/hour

The IT Field Technician serves as the primary on-site technical resource for all end-user computing needs across ENTA’s  locations. In addition to traditional field support responsibilities, this role takes an expanded, hands-on ownership of Epic EHR end-user device readiness, deployment, and go-live support — acting as the critical bridge between the IT infrastructure team and Epic application teams. This technician is expected to develop familiarity with Epic workflows, peripheral integrations, and site-specific hardware configurations to serve as a trusted resource for clinical and administrative staff.

Responsibilities Include but are not Limited to the Following:

Field Support and Operational Management:

• Travel to all remote office and clinic locations to provide hands-on technical support
• Perform desktop-level fixes including software installation/upgrades, hardware replacement, and system configuration
• Execute preventative maintenance on workstations, printers, mobile cars, and peripherals
• Field, document, prioritize, and resolve end-user help requests via phone, email, and ticketing systems
• Escalate complex issues to senior technicians or application specialists as appropriate
• Perform post-resolution follow-ups to ensure sustained problem resolution
• Apply diagnostic utilities and leverage knowledge bases to aid in troubleshooting

Epic EHR – End User Device Ownership:

• Serve as the field-level owner for all end-user devices supporting the Epic EHR implementation, including workstations, thin clients, mobile carts, printers, scanners, and peripherals
• Conduct on-site assessments at each go-live location to evaluate current hardware state and perform gap analysis against Epic workflow requirements
• Coordinate hardware procurement, staging, deployment, and testing in alignment with Epic project timelines
• Participate in Technical Dress Rehearsals (TDR) to validate all Epic-facing hardware and peripheral configurations; track and resolve issues to closure
• Maintain and update end-user device project plans, trackers, and go-live readiness logs
• Coordinate with Epic application project managers to ensure peripherals, storage, and hardware meet testing and production needs
• Act as a liaison between the IT infrastructure team and Epic application team for all device-related topics
• Develop proficiency in Epic end-user workflows relevant to field support (login, printing, device pairing, single sign-on via Imprivata, peripheral configuration)
• Provide first-line Epic technical triage at go-live sites, distinguishing between application issues and device/infrastructure issues
• Support end users during training, testing, and activation periods with device and connectivity troubleshooting
• Collaborate with Epic application analysts to document and resolve site-specific device compatibility issues
• Maintain awareness of Epic upgrade cycles and assist with device readiness validation prior to upgrades

Inventory and Asset Management

• Conduct thorough, accurate hardware inventory assessments across all assigned locations
• Maintain up-to-date records in the organization’s ITSM/asset management platform
• Identify and report hardware aging or lifecycle risks, particularly for Epic-critical devices

Position Requirements

Knowledge & Experience

• 3+ years of experience supporting PC systems, peripherals, and enterprise software in a multi-site environment
• Associate’s Degree or higher in Information Technology or a related field
• Proficiency with Windows 10/11 operating systems and Microsoft 365
• Experience with enterprise endpoint management tools (Intune, ConnectWise, Automate, or equivalent)
• Familiarity with EHR systems – Epic experience strongly preferred
• Experience with single sign-on solutions (Imprivata OneSign is a plus)
• Experience with Monday.com
• Experience with Cisco Meraki
• CompTIA A+ Certification preferred; Network+ or equivalent is a plus
• Valid driver’s license, reliable transportation required for multi-site travel

Personal Attributes

• Highly organized with strong project management instincts; capable of managing multiple concurrent site deployments
• Exceptional communicator – able to convey technical concepts to clinical and non-technical audiences
• Self-motivated and