Cymer - Field Service Engineer

Introduction to the job 

ASML (Cymer) US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. 

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

Roles and responsibilities  

• Problem analysis and approach - Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

• Problem handovers and routing - Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

• Repairs - Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

• Procedures - Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

• Training / advice - Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

• Process Optimization - Signal gaps and improvement opportunities and reports it to the relevant stakeholders

• Knowledge build-up and transfer - Maintain and broaden own knowledge, shares best known methods within the work group.

• Coaching - Provide appropriate support and assistance to less experienced engineers on first tasks.

Education and experience 

• Bachelor’s degree in relevant technical field (electrical technology, mechatronics, mechanical Engineering, etc.) or equivalent experience.

• 2-3 years experience in a technical industry is required. Semiconductor industry experience preferred.

• Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.

Skills 

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.  

To thrive in this job, you’ll need the following skills:  

• Can observe and respond to people and situations and interact with others encountered in the course of work.   

• Can learn and apply new information or skills.  

• Must be able to read and interpret data, information, and documents. 

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. 

• Ability to complete assignments with attention to detail and high degree of accuracy.  

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.  

• Result driven-demonstrate ownership and accountability. 

• Identifies bottlenecks and drives improvements. 

• Work independently or as part of a team and follow through on assignments with minimal supervision.  

• Demonstrate open, clear, concise and professional communication. 

• Ability to establish and maintain cooperative working relationships with man