Retail Branch Manager

Working at Hacienda means being part of a team of positive, forward-looking, and supportive individuals. Hacienda has been in business for nearly 50 years. The company is well established in the retail hardware and building material sector. Hacienda also has a robust operation selling to federal, state and local governments. Our employees are like family, and we would love to welcome you!

We are seeking an experienced and motivated Retail Manager to oversee daily operations at our Espanola, NM location. As a Retail Manager, you will be responsible for ensuring the smooth running of the store to maximize sales and minimize costs while creating a welcoming and supportive environment for both customers and staff.

A day in the life: 

Candidates should possess the following skills and abilities:

• Team Leadership: Recruit, train, supervise, and motivate a high-performing team. Provide ongoing feedback, coaching, and performance reviews to help employees meet their goals. Motivate staff to meet sales goals, encourage underperforming employees and get the best out of each team member.
• Communication: The ability to communicate effectively with the sales team, store administration, other staff, vendors and customers.
• Management: A successful candidate must havethe ability to train manage and organize employees and be decisive in directing staff.
• Customer Experience: Ensure exceptional customer service by addressing customer needs and resolving issues promptly. Foster a customer-first environment in the store. Candidates should bepatient, and ability to remain calm in stressful, work well into pressure, ability to work well with others, sensitivity and understanding as well as the ability to sell products and services, ability to use a computer and software packages competently.
• Sales Performance: Analyze sales reports and forecasts, set daily/monthly/quarterly targets, and implement strategies to improve sales performance and customer engagement.
• Inventory Management: Oversee stock levels, manage inventory, and work closely with suppliers. Ensure stock is presented well and always available to meet customer demand. Candidates must have the ability to manage inventory levels, to ensure the store has enough of each product, but not overstock.
• Problem solving: the ability to deal with issues like reassigning employees, redesigning product displays, or resolving conflicts.
• Product knowledge: the ability to know the benefits of each product and why the customer might want to buy it.
• Decision making: the ability to make day to day decisions about the business such as hiring and rostering/ firing
• Store Operations: Manage store operations including visual merchandising, store layout, cleanliness, and promotional displays to drive foot traffic and sales.
• Budget Management: Monitor budgets, sales targets, and costs to ensure profitability. Identify areas for improvement and implement cost-saving measures when needed.
• Compliance & Safety: Ensure the store adheres to health, safety, and legal standards, including opening and closing procedures.

Other Requirements:

• Strong business acumen and understanding of retail KPIs
• Flexibility to work weekends, holidays, and occasional overtime as needed

Required Qualifications:

• 10+ years experience in retail management required
• Degree in Business Administration, Retail Management, or a related field preferred

We’ve got you covered…

Hacienda Home Centers, Inc. is pleased to offer a variety of benefits to support our full-time employees including:

• Medical/Dental/Vision
• 401(K) with company match
• Paid Time Off
• Disability
• Employee Discounts

Salary: $60,000.00 to $75,000.00 Compensation: $60,000.00 - $75,000.00 per year

No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.