Sr. Director, Head of Technology, Advisory Occupier

Job Title

Sr. Director, Head of Technology, Advisory Occupier

Job Description Summary

The Head of Technology – Advisory Occupier serves as a strategic technology leader, driving innovation and execution for advisory occupier initiatives. This role is responsible for leading a high-performing product management team, defining and executing a comprehensive technology strategy, and shaping the product roadmap to enhance the experience and capabilities of C&W’s brokers and support teams.

As the primary business-technology liaison, this leader ensures alignment between technology solutions and business objectives, fostering collaboration across service lines, product teams, delivery and support functions, and client organizations. The role requires a deep understanding of go-to-market strategies, integration with enterprise platforms, and emerging technologies that can drive efficiencies and competitive advantage.

Success in this role demands exceptional stakeholder management, the ability to translate business needs into scalable solutions, and a strong grasp of data-driven decision-making, connectivity, and system integration best practices. The ideal candidate will be a proactive problem solver, an advocate for digital transformation, and a champion of seamless occupier technology experiences within the broader C&W ecosystem.

Job Description

PRINCIPAL RESPONSIBILITIES 

Product Manager 

• Stakeholder Engagement - establish and nurture strong relationships with global business stakeholders, aligning product strategies with organizational goals and customer needs, and represent the company at industry events to foster strategic partnerships. Partner with key service line stakeholders to review and prioritize the backlog of new ideas and enhancements, and work with the Delivery Leader to validate needs and overall requirements for each idea.  

• Communication - Present technology and data opportunities to executive leadership in a clear and actionable manner.  Ability to translate the requirements of brokers and clients into strategic plans 

• Solution Design - in conjunction with business line sponsors and brokers, design the overall solution considering data standards, standard deliverables, and reports.  Validate and advise through architectural reviews, usability, and integration methodologies. Work with business teams and brokers to design and implement centralization efforts. 

• Backlog Management - own the backlog and usher each item through the review phases to validate business case, proof of concept (if necessary), funding, vendor contracting, standardization including staff plan, communication plan, requirements, vendor engagement, data modelling, acceptance, as well as transition to delivery, support, and operations. 

• Software Vendor Selection - responsible for owning the vendor selection process including buy / build / partner decisions.  Responsible to have a strong understanding of the specific software marketplace, ability to provide a functional and technical comparative matrix, as well as manage the rating and assessment with key stakeholders.  Partner with internal teams to usher software vendor through various stage gates including IT Compliance reviews, Product Review Board, procurement due-diligence and legal. 

• Funding - in conjunction with stakeholders, complete a one-page business plan and establish a detailed cost estimate and ROI model that includes hardware, software, and headcount requirements for all phases of acquisition, proof of concept, stand