Cargo Account Manager

Job Description:

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 

Ideal candidates will have at least one year of relevant experience. 

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo or ground account operations by performing the following duties personally or through subordinates.  

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 

Job Responsibilities: 

• Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo or ground operations are safe, efficient, and in compliance with all applicable Company and governmental regulations.  

• Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations.  

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.  

• Conduct periodic audits on all Company cargo operations.  

• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.  

• Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.  

• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.  

• Maintain the Hazardous Materials Training Program for all applicable employees.  

• Develop and implement policies and procedures for the safe and efficient handling of ULDs.  

• Lead by example to deliver consistently great service to our customers  

• Ensure compliance with all Company safety and security procedures to meet/exceed regulatory standards  

• Maintain, monitor and report on agreed key performance indicators (KPI's)  

• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements  

• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.  

• Ensure all agreed training is completed and docu