Visitors Relations Assistant

Description

About Us:

 

Located in Georgetown, Texas, Southwestern University is an independent, four-year undergraduate institution offers a top-ranked integrated arts and sciences curriculum that incorporates the humanities, fine arts, social sciences, and natural sciences.

At Southwestern University, we are committed to fostering an environment where every individual feels respected, valued, and empowered. We believe that a thriving community is built on the strength of varying perspectives and experiences, and we strive to create an atmosphere of mutual respect and understanding. Our actions are guided by a commitment to fairness, openness, and the belief that our differences are what make us stronger as a whole.

 

 

Position Overview:

 

Southwestern University has an immediate opening for a Visitor Relations Assistant in the Enrollment Services Division. This position will report to the Director of Transfer Recruitment. This position is responsible for coordinating main-line phone traffic for the Enrollment Services division,

which includes answering general questions, directing calls to appropriate individuals or departments, and scheduling appointments for campus visitors including tours, information sessions, and interviews.

This is a full-time, non-exempt position eligible for our comprehensive benefits program.

 

Essential Duties:

 

·         Answer multi-line phone for the Enrollment Services division (Admission and Financial Aid).

·         Screen and direct calls for the vice president, directors, and admission and financial aid counselors.

·         Provide excellent customer service to students, families, and others over the phone and in person.

·         Answer basic questions regarding visitation, tours, and the admission and financial aid process.

·         Schedule/coordinate multi-faceted campus visits, which may include tours, info sessions, interviews,

·         classroom visits, and professor meetings.

·         Work with the School of Fine Arts on scheduling auditions or portfolio reviews.

·         Work with coaches on scheduling recruited athletes and students requesting coach visits.

·         Work with SHARP (student employees) to coordinate certain aspects of visitor schedules.

·         Use database system (Slate) to coordinate daily visits and update student files, as needed.

·         Prepare individual visitor itineraries and daily visitation rosters.

·         Manage and respond to inquiries from Southwestern’s website chat feature.

·         Manage main calendar and schedule appointments for the Enrollment Services division.

·         Manage and respond to voicemail and/or direct messages, as needed.

·         Frequent email communication with students and parents using excellent writing skills.

·         Maintain a monthly report which tracks visits to campus.

 

 

Additional Duties:

 

·         Perform back-up to front-desk duties.

·         Provide support for Event Coordinator and Information Specialist, as needed.

·         Conduct research and data entry projects for the division, as needed.

·         Create documents for office use, print labels for events, etc.

·         Stay up to date on admission processes and deadlines, etc.