Host Restaurant

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Job Description

• Key Job Functions

• • Greet guests, escort them to tables, and provide menus in a timely fashion

  • Perform proper checkout at the end of shift as outlined in side work checklist

  • Follow all appropriate systems outlined in the Service Manual

  • Maintain service standards set forth in the Service Manual

  • Follows guidelines for guest recovery, as necessary

  • Responsible for the cleanliness and maintenance of service area and tools

  • Must return all items to their properly zoned location

  • Must use tools in the proper manner as outlined in the Service Guidelines

  • Attend all ongoing training sessions

  • Assist in the training and mentoring of new staff

  • Follow all prescribed systems of organization and cleanliness

  • Maintain levels of quality and service as outlined in the service manual

  • Complete all before, during and after shift paperwork

  • Follow all opening and closing checklists and sidework

  • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

  • Build solid relationship with your Colleagues

  • Treat colleagues with respect and dignity

  • Deliver Passionate & Engaging Service to our Guests

  • You will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectations

  • You will consistently deliver our GUEST model:

    • Greet or welcome everyone, warmly with a smile

    • Use eye and ear contact and guest’s name

    • Establish/anticipate needs

    • Solve and own all requests/complaints

    • Thank everyone

  Qualifications and Skills

  A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

  • Track record of delivering exceptional guest or client experience

  • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates

  • Strong communication skills – writes clearly and informatively

  • Appropriate professional appearance and demeanor

  • Demonstrates accuracy and thoroughness; Monitors own work to ensure quality

  • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

  • Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

  • Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan

  • Asks for and offers help when needed

  Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear and taste or smell. The employee is frequently required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds.

             

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