Supervisor - Tree Room Restaurant

Job Title: TREE ROOM SUPERVISOR

Rate of Pay: 23.00/ hour

Shift: Part-Time, Year-Round position

Variable PM shifts from 3 PM to close

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

FLSA Status: Non-Exempt/Hourly

 

SUMMARY

Lead a professional service team in providing exceptional service to our guests by exhibiting remarkable personal and professional service skills with guests and employees alike. Continually provide up-to-date training and use positive and proficient leadership skills to supervise and motivate staff, creating a casual and professional environment. Oversee and direct all aspects of dining room operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Senior Restaurant Manager in all functions of operation, scheduling and setting reservations.
• Confirm reservations and assure smooth flow of dining area.

• Take ownership for all aspects of the Tree Room restaurant operations and service standards during shift.

• Display exceptional understanding of dining service standards.

• Exhibit exceptional job and product knowledge to provide staff and guests with accurate information in all aspects of food, wine, service, and resort information.
• Demonstrate knowledge and compliance of Utah liquor laws.
• Ensure that the restaurant is clean and organized at all times with side work and cleaning schedules complete.
• Assist in maintaining cleanliness of restaurant and effective operations such as table set-ups, flowers, decorations, lighting.
• Support the recycling program.
• Requisition restaurant supplies for adequate levels for service.
• Oversee and assist in the set-up, confirmation, and organization of restaurant reservations.
• Ensure all staff maintain a neat and clean appearance and are in complete designated wrinkle free uniform and name tags.
• Assist in training and managing of front of the house employees.
• Train staff to share the Sundance story of land preservation and environmental commitment as the occasion arises.
• Assist in planning and conducting daily pre-meal meetings and trainings.
• Provide a learning and exceptional service environment through daily training.
• Ensure proper sequence of service for all dining guests.
• Personally greet and/or seat 80 % of all guests on a daily basis. Supervisor's floor presence will be expected during peak times to keep specified percentages.
• Exhibit self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.
• Report guest feedback to Chef and Senior Restaurant Manager.
• When closing run sales reports, reconcile server check outs, and inspect side work.
• Exhibit knowledge, proficiency, and confidence in expediting, bartending, and service to provide support to team as needed.
• Exhibit a positive attitude when speaking about guests and fellow employees.

 

SUPERVISORY RESPONSIBILITIES

• Directly supervises 10-12 employees in the absence of the Senior Restaurant Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
• Turn in correct beginning and End of Shift check outs and reports. Quality control. Guest satisfaction. Plan and direct workload for every shift. Must exhibit high personal cleanliness.

 

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• One year certificate from college or t