Senior Manager, MC - Operational Excellence

Job Summary:

The Management Advisory Services (MAS) Senior Manager will work under the authority of the MAS National Practice Leader and is responsible for managing and delivering high value solutions to multiple clients initially in the areas of Technology Enablement, Finance Transformation, and Pre/Post Deal Support. In this role, the MAS Senior Manager is charged with managing teams of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery to include managing engagement economics, accurate status reporting, quality control and legal risks to the Firm. The MAS Senior Manager is responsible for ensuring exceptional client service and high quality engagement deliverables. The MAS Senior Manager is also responsible for developing new business with existing clients and prospects of the Firm, including the identification of target companies. The MAS Senior Manager is responsible for managing all aspects of client pursuits and advice to the practice leadership, professional development, thought leadership and business development including all phases of the client proposal process. The MAS Senior Manager is responsible for all aspects of practice administration including time entry, client contract administration, billings, collections and adjustments to engagement realization when needed.
 

Job Duties:

• Drives professional, exceptional, high quality client service
• Oversees, guides and mentors managers and staff on professional client service delivery excellence
• Acts as a high level contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified
• Conducts informational interviews and facilitates meetings with client management members during engagement process
• Works closely with the Engagement Partner to ensure effective communication of control gaps and suggested improvements to processes, controls and overall risk management to client management
• Ensures client service team appropriately analyzes client’s performance through financial results, KPIs and market growth
• Ensures the client service team provides exceptional client service and develops advanced level deliverables and/or solutions to client issues and opportunities
• Oversee and drive value-based diagnostic and analysis of performance improvement opportunities 
• Reviews and approves engagement budgets and identifies opportunities to improve engagement efficiencies, where possible
• Ensures the preparation of periodic and timely billings, and ensures timely adjustments to engagement realization, as needed
• Directs multiple client engagements and underlying economics to ensure engagement metrics are achieved
• Identifies and informs managers and staff to utilize all available research aids (as practical), including databases and trade publications, to develop understanding of client’s industry
• Identifies, grows and maintains strategic relationships with client personnel, including members of client management 
• Responsible for the preparation of formal and informal presentations for client meetings for status and reporting purposes
• Identifies new business opportunities to expand the Management Advisory Services practice and communicates such opportunities to his/her peers and practice leadership
• Works closely with the practice leadership to manage marketing and business development activities within practice
• Oversees the development of draft proposals and reports, and completes research, when needed
• Develops thought leadership for the MAS practice by developing whitepapers and presentations on topics relevant to clients and the profession
• Works closely with MAS leadership to refresh marketing materials and website content, when needed
• Collaborates with not only MAS leaders to service clients and expand our presence in the marketplace, but also other practice leaders to bring the best solutions to our clients and prospects
• Ensures the development of efficient and effective project plans and project controls
• Fosters a positive demeanor, learning attitude and client service mentality with managers and seniors 

Supervisory Responsibilities:

• Supervises the workload of MAS Managers as well as Senior Associates and Associates (when necessary) on assigned engagements and reviews work product