Event Coordinator - Retail Events

GENERAL DUTIES & RESPONSIBILITIES:

• Collaborate with internal recruiting partners and human resources to ensure recruitment and onboarding of enthusiastic, hardworking event staff.
• Partner with Retail Event Managers to ensure proper staffing, scheduling, and timing for events.
• Coordinate event logistics, including staff placement, and pre- and post-event communication with local staff.
• Manage credential and access requirements with local venue/event management teams.
• Provide local staff with event details, including arrival instructions, event schedules, and hours of operation.
• Serve as the primary onsite contact for local event staff, offering guidance and setting expectations for their roles.
• Coordinate training for event staff on the retail environment, event objectives, and customer service standards.
• Track staff hours, labor, and time attendance, ensuring compliance with company policies.
• Manage break and lunch schedules, staffing changes, and necessary adjustments throughout the event.
• Oversee post-event communication, offboarding, and payment processing for staff.
• Assist with labor allocation and compliance with time and attendance policies for retail event staff.
• Facilitate vendor onboarding and payment processing in partnership with HR and Accounts Payable.
• Monitor event impact on P&L, identifying and recommending labor and cost-saving opportunities.
• Support the Retail Event Management team in coordinating between people, events and retail operations.
• Support the Retail Event Management team with staff assignments, placements, and people movement during the event.
• Stay up to date on event logistics and execution plans, ensuring consistent communication with all teams involved.
• Organize event supplies, catering, and assist with group bookings and itineraries.
• Ensure retail staff are equipped with the necessary tools, training, and customer service knowledge to provide positive experience.
• Provide onsite support for event setup, breakdown, and customer service operations, ensuring smooth execution of the retail operation plan with the Event Management Team.
• Demonstrate willingness to learn and take on new opportunities that enhance the customer, client, and teammate experience.

KNOWLEDGE, SKILLS, EXPIERENCE:

• 1–2 years of experience in the retail and/or event industry.
• High-energy with an entrepreneurial spirit, effective in providing motivational leadership and exceptional customer service.
• Strong communication and interpersonal skills, with the ability to manage diverse teams.
• Clear concise written and verbal communication skills
• Proven ability to lead, direct, and instruct staff in a fast-paced environment. 
• Detail-oriented, organized, and able to multitask in fast-paced environments.
• A proactive, hands-on approach with a focus on problem-solving and teamwork.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Flexibility to travel (including overnight stays) as needed, up to 40% of the time.

 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.