Revenue Cycle Client Enablement & Onboarding Director - HMS DBO

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Huron helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes, and deliver better consumer outcomes.

Health systems, hospitals, and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services, and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
The Director of Client Enablement & Onboarding will support the Transition and Onboarding team, with alignment to Client Enablement and Onboarding. This role oversees a cross-shore team of professionals to ensure consistent execution of onboarding activities and alignment to operational goals, regulatory standards, and best practices. The Director works directly with the Senior Director of Client Enablement & Onboarding to set priorities, remove blockers, and shift focus to meet evolving business needs. The Director partners closely with Revenue Cycle Operations leadership and corporate stakeholders (including Talent Acquisition, Resource Management, and Human Resources), as well as client stakeholders, to drive timely client onboarding, readiness, and performance excellence.

KEY RESPONSIBILITES:
• Client Enablement & Onboarding:
Lead onboarding plans for assigned client accounts, including timelines, milestones, deliverables, and stakeholder communications.
Create, maintain, and continuously improve onboarding playbooks, job aids, training materials, and process documentation to support scalable delivery.
Coordinate internal readiness across Operations, Technology, Training, and Quality to ensure people, process, and technology prerequisites are met prior to go-live.
Facilitate onboarding governance (kickoffs, status reviews, and steering updates), tracking risks, issues, dependencies, and action items through resolution.
Define onboarding success measures and reporting (e.g., schedule adherence, training completion, readiness checklists, defect trends) and provide clear updates to leaders and clients.
Support change management by aligning communications, training, and knowledge transfer plans to promote adoption and a consistent client experience.
Lead post-go-live stabilization activities, including hypercare support, issue triage, and transition to steady-state operations.
Capture lessons learned and partner with Continuous Improvement (CI) to standardize best practices and reduce onboarding cycle time.
• People Leadership:
Provide day-to-day leadership for a cross-shore team, including work allocation, coaching, and removing delivery b