Aftermarket Service Development Manager

For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology (“Celeros FT”) continues this heritage of high performance and dependability, providing mission-critical, sustainable flow control solutions for our customers around the globe.

 

We are seeking an Aftermarket Service Development Manager.

 

JOB SUMMARY

The purpose of this role is to drive the Aftermarket aspects of Celeros FT Product Portfolio, enabling sustained growth, profitability, market share and customer satisfaction for the pump, valve and closures product lines through the marketing, selling, pricing, planning, and forecasting of the assigned aftermarket products and services. This involves working at both a strategic and tactical level across all relevant markets and regions, including the associated parts, services, and aftermarket components for engineered-to-order (“ETO”) flow control products.  The global markets served by Celeros FT are focused on, but not limited to, oil & gas, nuclear power, conventional power, renewable power, petrochemical, and Industrial sub-segments.

 

The position work in a matrix environment to identify, implement and execute programs that will achieve the purpose of the role and sustainably grow Celeros FT’s Aftermarket business.  The incumbent will work with Product Management, Commercial Leadership, Regional Sales Directors, Market Sector Vertical leads, Commercial Operations, NPD management and design centers, directing teams to develop, implement and operationalize new programs, and manage the aftermarket lifecycle of existing products in existing markets.

 

Success in this role requires a comprehensive understanding of market conditions and customer needs, combined with an understanding of the features, functions and benefits of assigned product lines. The incumbent will engage in and reflect a culture of strong leadership, innovation and continuous improvement, talent development and disciplined practices and processes that deliver results.

 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

Product Line Aftermarket Strategy and Planning

• Work closely with Global Product Management and Aftermarket fulfillment (Parts supply, Service Shops & Field Services) to define, quantify new or expansion aftermarket opportunities, expanding revenue, price and margin
• Define overall and individual aftermarket portfolio roadmaps leveraging brand heritage, large installed base and changes to the market dynamics
• Develop business cases  & execution plans to enable and realize the portfolio or individual roadmaps to support long term Corporate goals and financial expectations
• Identify new routes to markets and] define execution plans using a Program structure – leveraging existing and new Aftermarket solutions and services

 

New Services Development – driven by evolving market dynamics.

• • Benchmark current Aftermarket services against competitor and customer-requested offerings
• Develop and oversee plans for New Service Introduction (NSI) launch, adopting appropriate tools and templates according to Celeros FT standards.
• Coordinate with Marketing Communications to facilitate market collateral strategies that support the defined market position of Celeros FT
• Operationalize programs to become an ongoing offering by Celeros FT Manufacturing and Service Centers (as applicable)

 

Metrics

• Product line Aftermarket Order intake  & profitability; global & regional
• Aftermarket capture rate/ entitlement
• Price realization; targeted sectors/ regions
• New Service Introduction (% of Total AM)
• Timely Execution of defined AM Programs and NSI launches.

 

KNOWLEDGE, SKILLS & ABILITIES

• Proven track record of developing and growing new service offerings.
• Global/ Regional strategy development and cascading across functions
• Product line Profit & Loss (P&L) management and forecasting
• Business case development
• Product launch and product lifecycle management
• Product marketing and channel strategy development
• Team management, cross functional team experience, matrix management experience
• Divergent thinking, Courage, Creativity balanced with focus on delivering on commitments

 

EDUCATION AND EXPERIENCE

Required

• Bachelor’s Degree in Engineering, Business Development, or related field
• Five plus years of relevant experience in Aftermarket industrial / manufacturing environment
• Product and market knowledge